Punbus / Punjab Roadways — Not giving the free lady ticket

Good afternoon
today i travel from frz to asr on the govt bus bus : 9819 c: pc262 d:dp69 i show the addrhar card of my wife and my daughter to the bus conductor bus he says i am not accept the addhar card in mobile show me your addhar card hard copy plz tell me in which law is written you not carry your paper in phone as a soft copy due to affrd of lose the document and he insulting me in the full bus plz take the stickely action on the bus conductor and refund me the payment of these tickets