Punbus / Punjab Roadways — Punjab roadways buses are not available

Good evening sir
i am travelling from amritsar to batala for job nd today when i came back i wait atleast 2 hours for punjab roadways bus but there is no bus at bustand and if any buses came from pathankot they do not pickup the passesngers from bustand and went to amritsar from outside the bustand.. i want to complaint like as a women i have a right to travel through roadways buses but they do not allow us and am doing a job so i have to do up and down daily. Plz take some action regarding this.