Punbus / Punjab Roadways — Regarding stop

Hi im Narain From Nawanshahr. I go jalandhar every week but while return ur ac volvo bus conductor refuse to gove a ticket of Nawanshahr while there route is from Amritsar to chandigarh via jalandhar, nawanshahr, ropar but they refuse to allow me they said the bus cant go in nawnashahr either they have a route of nawanshahr (shaheed bhagat singh) they said we r not allow to go to nawanshahrr but actually they have a routee i req u to plz solve this complaint asap thanks