Punbus / Punjab Roadways — Ticket issue

Address:

Nangal,punjab

Hey, i am a residence of nangal, punjab . As per the government guidelines due to rakshabandhan, today (Aug 11, 2022) it will be free for females to travel free in Punjab buses .as i am traveling from nangal to kharar in pr punbus i have shown my adhar card in digilocker application but the conductor is denying to accept it because i am showing my adhar card in my phone . So he charged me for the ticket .this is not fare . I have the right to travel free as i am the residence of Punjab . Why does it matters if i am showing my adhar card in phone or in person.