Punbus / Punjab Roadways — Wrong wording and time waste of passengers

Me and my wife was travelling in the punjab roadways bus last month on 29 May 2022 . The route was from Dera Beas to Ropar (Punjab) . The bus number was PB 65 BB 2838 . The bus left at 11 AM from Dera Beas but when the bus reached at ropar, the driver do not go to the new bus stop of ropar where all the buses stop now and instead of it he took the bus with all the passengers to the petrol pump by going through the long bypass of ropar . Then he stop the bus at petrol pump for fuel filling and do the wastage of time of all the passengers . After that he took the bus to the new bus stop of ropar going through that long bypass again . But before reaching he again stop the bus on the road for eating something .Finally when the bus reached at the new bus stop of ropar, he stop the bus for few minutes only and shout on passengers to leave the bus fast which includes most of old persons and insult them by saying very wrong words in punjabi . Please take strict action against the bus driver so that it does not happen again with anyone .
Thank You !