Punjab National Bank — during booking bus ticket (make my trip) transaction denied but money debited 1530 by atm card

Sir
Date[protected] during booking bus ticket by make my trip transaction denied but money debited transaction by ATM card called customer care of pnb they resistered complaint Sr no. [protected]
And they told me it take 45 working days to resolve
I also called make my trip they give me proof that money not received
Image also attached
Gov. Pramot go cash less how if this type of Miner problem take 45 working days to resolve it means two months