Punjab National Bank [PNB] Complaints & Reviews

----- Original Message -----
From: rajneesh madhok
To: [protected]@pnb.co.in ; [protected]@pnb.co.in ; [protected]@pnb.co.in
Sent: Thursday, October 14, 2010 9:39 PM
Subject: Request for reversal of penal charges charged on FDR renewed by PNB unilaterally without consent of customer.


To
1. The Asstt. Gen. Manager,

Punjab National Bank,

Capital Market Service Branch,

PNB House, Fort, Sir P.M. Road,

Mumbai 400 001

Tele:[protected]
Mobile No. [protected]

e-mail ID : [protected]@pnb.co.in

2. Name : Sh. A. K. Mathur

Designation : Astt. Gen. Manager

Address : Circle Office,

7th Floor, “Maker”,

Cuffe Parade,

Mumbai 400 005.

Telephone : 022 – 22154554

Mobile No. : [protected]

e-mail ID : [protected]@pnb.co.in

3. Name : Sh. Narender Thakran

Designation : Financial Analyst -Manager

Address : Head Office, MBD, UGF

7, Bhikaiji Cama Place,

New Delhi 110607

Telephone :[protected]

Mobile No. : [protected]

e-mail ID : [protected]@pnb.co.in



Subject: Request for reversal of penal charges charged on my FDR as the FDR has been renewed by the PNB without consent of customer and on getting rectification the Penal charges levied @ 1% on the FDR.


Refer the particulars as under:

Particulars of FDR:



Branch S.No.
Customer I.D.
A/C No.
Dated
Amount
Maturity

Value
Name of

Depositor

181600
[protected]
181600PR00029474
[protected]

Maturity Date:[protected]
Rs 60,000
Rs 81,812/=
Pankaj Duggal & Pawan Kumar


Old No. 31055490

Note: 1. Made a call to Sh. Shrikant Sharma A.G.M. at[protected] but could not get proper response.

2. The officiating branch manager has not acknowledged the receipt of the copy of complaint.

3. The officiating branch manager has not delivered to the customer the FDR receipt in original that has been submitted to him for renewal. The only certified photocopy of the FDR receipt mentioned above has been delivered to the customer.

Sir,

I regret to inform you that the PNB has renewed the FDR of the customer for five years without taking consent from the customer and on getting the said FDR renewed the PNB, Nehru Nagar, Phagwara branch levied penal charges on the FDR amount and deducted 1% interest from the deposited amount.

The bank has dodged with the customer by making renewal and then making deduction in the interest of 1% as both of the transactions have been made by PNB, Nehru Nagar branch unilaterally.
Kindly settle the dispute and refund to the depositors 1% penal charges charged from them as there is no fault of the consumer to get the renewal of FDR from the branch for the said period.
That the bank can not charge even a single paisa as there is no instruction of the depositor to renew the said FDR for 5 years. The bank unilaterally renewed and defrauded the customer by levying penal charges to them.
That the penal charges and renewal unilaterally by bank is unreasonable, ridiculous, unacceptable and unfair trade practice by your bank given the fact that while your Bank has levied 1% penal interst for the fault made by your own staff so the penal interest should be credited in the account of the depositor.
Therefore, considering the above stated facts and circumstances, I am compelled to write this notice to you to that either you reverse all above said penal charges levied in the account of the depositor and confirm me about the same or else make necessary arrangement so that the said account of the depositor alongwith Saving Account kindly be closed with immediate effect with making credit of all the debited entries with interest at the prevailing rate of interst so that the depositor can transfer their funds to another bank to save from said unreasonable activities and malpractices of the bank.

Please treat this notice as a demand for justice,



Thanks & regards,



Pawan Kumar Duggal.

B-47/107, Main Road,

Hadiabad,

Phagwara

Through Rajneesh Madhok,

B-xxx/63, Nehru Nagar,

St. No. 2, Railway Road,

Phagwara-144401 (Pb)

Mobile:[protected]





----- Original Message -----

From: rajneesh madhok

To: [protected]@pnb.co.in ; [protected]@pnb.co.in

Sent: Thursday, October 14, 2010 1:45 PM

Subject: Fw: Deficiency in Service of PNB Nehru Nagar Branch Phagwara



To

Smt Sudeshna Sharma,
General Manager, Punjab National Bank, (Customer Care Centre),
Head Office, 5, Sansad Marg, New Delhi-110001. Telephone No: +[protected]
Fax: +[protected]
E-Mail: [protected]@pnb.co.in or [protected]@pnb.co.in

----- Original Message -----

From: rajneesh madhok

To: [protected]@pnb.co.in

Sent: Thursday, October 14, 2010 1:25 PM

Subject: Deficiency in Service of PNB Nehru Nagar Branch Phagwara



From: Pawan Kumar Duggal,

B-47/107, Main Road,

Hadiabad (Phagwara)

Mobile:[protected]

Date: October 14, 2010

Deficiency in Service on the part of PNB Nehru Nagar, Branch Phagwara

To

Sh. P.K. Sharma,

Circle Head-DGM,

CO Jalandhar.

Ph:[protected]

Fax: 2226135

SUB: Deficiency in Service on the part of PNB Nehru Nagar, Branch Phagwara



Sir,

This appeal is from Mr. Pawan Kumar Duggal who has been dodged by the PNB, Nehru Nagar, Branch, Phagwara. Kindly look in to the following grievances.

Branch renewed FDR for 5 years without any instruction by the depositor.
On approaching the branch the consumer requested to get the said FDR renewed for three years with overdue interest but the branch staff said that the said FDR will not been renewed as such.
Then the staff cancelled the said FDR and told the consumer that the FDR will be renewed for three years with fresh date.
On accepting the directions of the bank, the bank deducted 1% rate of interest whereas the consumer has not made any direction regarding renewal till date.
The bank staff then told that we have no documents of the FD in our record so you will have to submit all the fresh documents once again.
My son the First Party of the depositor is now an Non Resident Indian and residing at Australia and the documents are being delivered to me to submit a fresh with all formalities in the current date which is not within the parameters of the banking laws and regulations.
My FD which has been cancelled should be renewed as per my instructions to the bank. The bank can not bound the consumer to abide by the rules framed by the staff.
That if the documents of deposits are not in bank’s possession then it is deficiency on the part of the bank not of the customer.
That we have made deposits with the bank in good faith but the bank has made a fraud with me by making deductions to my deposited amount and renewal of FDR without consent of the depositor which is in violation of the RBI guidelines.
Kindly direct the PNB, Nehru nagar Branch to renew the FDR from the date of maturity for three years. Otherwise I have to file the suit against the bank for deficiency in service under Consumer Protection Act, 1986 at Consumer Court, Kapurthala due to deficiency in service and not adhering to the guidelines of the RBI.
The documents of the FDR has been submitted with PNB, Nehru Nagar, Phagwara branch the details of the FDR has not been in my knowledge as I have submitted the documents to the PNB, Nehru Nagar, Phagwara branch. The FDR was in joint name as Pankaj Duggal & Pawan Kumar.
Thanking you,

Sincerely yours,



(Pawan Kumar Duggal)

through

Rajneesh Madhok, B-xxx/63, Nehru Nagar,

St. No. 2, Railway Road,

Phagwara-144401 (Pb)

Ph:[protected]



Note: Made a call to Sh. P.K. Sharma,Circle Head-DGM,CO Jalandhar. Ph:[protected] Fax: 2226135 from landline number[protected] at 1:40 P.M. but no body picked up the telephone reciever and attended the call.

Dear Sir,
My self Manoj Kumar my salary account No.[protected] in your main branch GONDA (UP).
On date 18.9.2010, I deviated Rs. 6000.00 in your ATM (Bargaun Gonda) but i not received that amount and my account shows deviated in that ammount.then i meet your branch manager by application but he not received my application so i contact your customer care and registered my complain no.[protected] on dated 24.9.2010.
But today 09.10.2010 my problem is not short out .By in this problem i faced so many problems like not deposited school fee in child etc.
Pl. take my problem in v.important basis as soon as possible otherwise i go to upbhokta forum.

Regards

Manoj Mishra

This is to inform you, that I have operated ATM of State Bank of Patiala Kotputli (Jaipur) Rajasthan for twenty thousand rupees in two Part (Ten thousand each). On Dated 28.08.2010.
Besides no cash delivery. I have received Payment receipt. Than I contacted SBP Kotputli Branch and lodged a complaint No[protected] Then Customer care directed me to contract my original Bank i.e. PNB Akhnur (J&K). They asked me to mail your complaint to CMD, PNB. I summited Email [protected]@pnb.co.in [protected]@pnb.co.in, [protected]@pnb.co.in but not any action, so i imform you.
Please do the needed ful. For making correction in transaction, I am enclosing my account detail.
Name :- Pappu Ram Gurjar
26 Rajput C/o 56 APO Akhnur Jammu
A/c No [protected]
Debit Card No [protected]
Mob no [protected], [protected]

i m suraj kumar from bihar. i am doing engineering from SKSJTI{ sri krishna rajendra silver jubilee technological institute} in bangalore. i want to take loan from pnb to continue my technical education. as i have applied for the loan from PNB branch named {TELHARA } in BIHAR.i have also submitted all the required documents and certificates.BUT the bank manager is making me to roam everyday around the bank.he is also making excuses from 2 months that his posting letter has come.he is also not passing the file to head department of loan.he is also harassing everyday.
sir ,i request you to take some necessary action so that i can continue my technical education.

I WILL BE VERY THANKFULL TO YOU FOR THIC ACT OF KINDNESS.

MY FULL ADDRESS IS
SURAJ KUMAR
S/O JAGDISH PRASAD
VILLAGE+POST-MADANPUR
DISTRICT-NALANDA
STATE-BIHAR
PINCODE-801301
CONTACT NO-[protected],[protected]

i MADE A TRANSCTION ON DATED 6/10/10 FROM SBI ATM BAHADURGARH HARYANA AT THE LAST MOMENT ATM SHOWS TIME OUT. AND DEDUCTED 20K FROM MY ACCOUNT OF PNB [protected] AND NOT UPDATED MY ACCOUNT TILL DATED .PNB IS NOT HAVING ANY PROPER CONSUMER REDRESSAL SYSTEM LIKE ICICI BANK.

Dear sir/madam,

I am Nihar ranjan senapati from bhuaneswar city of orissa, having an account no in Panjab national bank. [protected] . yesterday night i tried to retrive money from my acount in the saheed nagar branch ATM. in transaction no is ATM/CWDR/N440 i did not received the mount RS.4200 cash but it is debited from my account. i called to customer care service . They told me this type of problem in happening and it will be solved in next 24 hrs. if in case it is not solved then give a complain . Till now it is not credited. and now i am not able to reach customer service . Kindly take the necessary action ASAP .

My mob no :[protected] my email id:nr.[protected]@gmail.com

Let me know if any further information.

The following ATM Machines are functioning at all :

1. H.P. Petrol Bung, Virender Nagar ATM machine always not working.

2. A2 Block, Opposite to Chander Nagar ATM machine always not working.

3. Janak Cinema Complex ATM machine (ATM ID : D3150300) was not working yesterday night

4. Palam Village Bus Terminus ATM machine was not working yesterday night.

Why should the PNB make such huge investment on the machines when it can not maintain such things. Public money is looted. Please set correct the machines immediately and maintain it properly.

V Sankaran

Dear Sir,

Refer to my saving account no. [protected] at PNB Rae Bareli, the bank have debited Rs 300/= On accont of QAB Charges from[protected] to[protected] (his ref S16594357 dated[protected] when bank has never given prudent sweep facility in my saving account and I always maintain minimum balance Rs5000/= and never given to any declaration to maintain above Rs5000/=

Hence you are requested please credit the same.

Regards
Sanjeev Kumar Srivastava
A/C No.[protected]
(PNB Rae Bareli UP)
email: [protected]@yahoo.com
Mob No. [protected] / [protected]

To
Branch Manager
Punjab National Bank
Ramnagar (Nainital)
Uttarakhand - 244715

Date: 05.10.2010

Subject: - Cash not dispensed but amount debited from PNB account no.[protected] on dated 04.10.2010 in SBI ATM Ramnagar (Nainital) Branch.

Dear Sir,
I Sangita Rawat, having PNB accounts No.[protected] on dated 04.10.2010.
I could not make withdrawal from the ATM (SBI ATM in Ramnagar, Nainital) due to some failure in between the transaction process. I had entered Rs. 4000/- (Rupees Four thousands only) for withdrawal but when the money was about to come, sudden some failure in the ATM occurred. Later on when I checked the amount Rs.4000/- was debited from my account.
Please look in to the matter urgently.
So, I requested to you kindly deposit the money in my same account.

Thanks and Regards

Sangita Rawat
Email ID: r.[protected]@gmail.com,
Mobile: [protected], [protected], [protected]
Copy to: - 1) Branch Office
2) Head Office

Date: 05.10.2010
Place: Ramnagar Nainital Uttarakhand

PNB ATM in the market of AD Block Shalimar Bagh, Delhi-110088.Every day in the morning u vl find Secrity Guard carrying on his daily routine viz tooth brushing, shaving, spunging himself, outside ATM premises.Moreover, the sweeper who clean the ATM premises, just clears the dustbin outside ATM leading to lots of bank slips lying scattered all over the open space in the market.It is expected from a good institution not to act irresponsibly and also to keep a watch that whatemployees representing them r behaving.Hope a corrective action

This was brought to the knowledge of senior bank official on teh e-mail ID of [protected]@pnb.co.in, [protected]@pnb.co.in on 29.09.2010 & then a reminder on 03.10.2010 but with no results.

We expect such financial institution to own some social responsibilities for the betterment of the common people but they r rather making things worse

Sir , I , Deepak Narayanan have opened an demat + online trading account with punjab national bank, New panvel branch. I had applied for generation of new Password by making an application to the bank on 3rd of September 2010 at the New panvel brach of Punjab National bank where i hold an account. The same has not been done till date. As of today there has been 30 days delay in a new password generation from the bank's end. Requesting you to take a strict action against the bank. Regards.

Dear Sir,
I would like to inform you that my four NEFT transaction not successfully credit to Punjab National Bank
But payment deducted from SBI account.
DETAIL ATTACHED
S.NO. REF.NO. DATE AMOUNT UTR.NO. CREDIT STATUS
1 IR04397770 09.09.2010 2000.00 SBINH[protected] IN PROCESS
2 IR02755786 16.03.2010 1500.00 SBINH[protected] IN PROCESS
3 IR02746700 15.03.2010 1000.00 SBINH[protected] IN PROCESS
4 IR02287605 12.01.10 50.00 SBINH[protected] IN PROCESS
TOTAL 4550.00

Please complete this transaction or refund money in my account. I shall be thankful to you for this.
DEBIT ACCOUNT DETAIL:[protected]
STATE BANK OF INDIA, ADB- MACHHIWARA, LUDHIANA, PUNJAB
CREDIT ACCOUNT DETAIL: [protected]
PUNJAB NATIONAL BANK, MANDI AHMEDGARH, DISTT.SANGRUR, PUNJAB

THANKS
NAME: SANJAY SHARMA
MOBIL NO.[protected] AND [protected]
A/C NO.[protected]

Dear Sir,

Punjab National Bank send the cheque book through speed post ( B.N.P.L. code[protected]
to the mention address:

Harish Chandra Ram
H.No. 36, 2nd , F.L., I.P. colony, Sector-33, Faridabad,
But Delivery man neither deliver the articles to me nor any other member of my Family, He dropped the articles in the gallery. then what is meaning of speed post. if that sensitive articles taken by someone and he/she can misuses then who will be responsible.

On 30 aug2010 i tried to withdraw rs 15000/- from pnb (Birhana Road Kanpur) atm using my pnb atm card.the money was not dispensed from atm but my Acc.was[protected] debited.I am really regretted and at much pain to tell you that in spite of all my request and efforts,Pnb Is Not Taking Action.In view of the foregoing I here by request your highness to look into the matter.Many time I called in customer care complaint no[protected] but I Have no response. Please reverse RS/-15000 in my a/c. I to much need of this amount.

Indra Agarwal
Address-108/185,A-Rambagh,Kanpur
Pin Code-208003
Mob No.-[protected]
[protected]@gmail.com
[protected]@yahoo.com

Dear Sir,


1. I am holding a/c no-[protected] in Sahranpur and my branch code is 6168 with address SGVS compound Saharanpur branch of Punjab national Bank & I lost my ATM Today 21.09.10 please block this ATM with immediate effect.


Thanking you


Om Parkash
a/c No- [protected]
Branch Address : PNB mission Compound
Saharanpur Branch Code: 6168
Ph.[protected]

Not receiving the amount from the ATM
Dear sir,
i am having a Saving account in the punjab national bank,and its ac/no. [protected] by the name of Jai Bala Sharma.On date 8th September, 2010, I have used my atm card to debit the amount of Rs. 10000 from Oriental Bank of Commerce , Gajraula ATM ,but I have not recieved the amount,and whose transaction number is 8861.

and I have also made complaint for this in punjab national bank in Industrial Area branch of Gajraula,and I have called to the customer care for this,for which they have given me the complaint number 3438 1962 Dated 9th Sept, 2010,but I have recieved no response from them,and they keep making me fool that i will recieve my money next week,but I have not recieved a single penny from them.

Till the date of today i.e. 20 Sepetmber, 2010, I have not recieved my money.
So its an kind and generous request to you that please take appropriate action against the bank,it will be great help from you.

your's faitfully,
Jai Bala Sharma
date :20 Sept, 2010
Saving Bank Account No. [protected]
Mobile No.[protected] &[protected]

ATM Cell
PNB
PNB S/B A/C NO:[protected]

Sir,
It is to inform you that on 29 Aug 2010 at 17:13hrs.I tried to withdraw an amount of Rs 10,000/- from ATM of HDFC bank at sarojini nagar market but the transaction did not materialise . So i inserted the ATM card again but even for the second time the transaction did not materialise but an amount of Rs 20,000/-(TWENTY THOUSAND ONLY) was deducted from my S/B A/C NO:[protected]. I booked a complaint No. 34046462 immediately at the call centre. I was told that the amount will be credited back to my a/c in 12 days but it is regretted that even after 13 working days the amount has not been received back.
kindly take immediately action to retrieve my amount as i am in dire need of cash.
thanks n regards
GURLEEN KAUR
[protected]@yahoo.co.in
16 Sep 2010

Dear sir
This is Mohan Prasad.i have an account in your pnb branch new kondli..sir i took a atm card 4 months ago,and it could not start till now. when i use it the atm machine show a message enter your password again and again not showing any other message like password is wrong or anything else.......when i made contact to my local branch they said that everything is correct.than i called to customer care they said same thing...

Dear Sir,

I have a saving account with PNB since Oct'05. My name is Mithilesh Kumar Sinha. I added My wife Reshma Sinha as joint account holder with this account in 2007. My account has been transfered from Sarvodya Enclave, New Delhi to Dwarka Sector 10 on July 2010. I have a good experience with PNB but at the first chance there is an unique problem occured today. I received a call from PNB, Bhikajikama Place Branch[protected] regarding my cheque no. 954246 of Allahabad Bank, Lajpat Nagar Branch for Rs. Ten Thousand which is going to return due to the mismatching of Name in Cheque "Mithilesh Kumar Sinha" and in account only "Mithilesh". When I recall the same no. and request that my name is Mithilesh Kumar Sinha not only Mithilesh you may check my detail wef 2005 but the person was not ready to listen me & disconnect the call. Then I call customer care who advise me to disconect the call and recall 6 button. I tryed so many times but the no is still busy therefore I am sending this mail to you. I want punishment of the responsible person who convert my name from Mithilesh Kumar Sinha to only Mithilesh. My a/c no is [protected].
Action is awaited immediately otherwise I

With thanks & regards,


Mithilesh Kumar Sinha

(Management Consultant)

Mobile No.:(+91) [protected]

Email: [protected]@gmail.com

Dear Sir's,
Myself is jagannath Sharma having a pension account being account no-[protected] with Punjab national bank Simli (Bihta Branch)
My relationship with this branch is approx 30 years with another saving bank account.
Sir,
My service pension has been revised vide PCDA (pensions) vide their Corr PPO No.C/CORR/ENG/32926/2010 PPO NO 16989/2006dt 18 Jun 2010 and copy has been forwarded to PNB,Patna Main Branch. Then after the same copy is forwarded to my base branch Bihta.When i visit the branch for the same query the behaviour of the branch official including the branch manager is very same full. First of all they replied the person looking for this segment is coming once in a month so any work related with pension he will look into it.
On 4th Sep 2010 I came to know from the entry of my pension pass book that my revised pension, arrears and capitalized value has not been credited its only 18362/- only even after two months of receipt of above PPO in their banks.
When ask about the detail of 18362/- they refuse to tell me. When i ask about the rest amount they are misbehaving with me.Actually i want to give your kind attentions in this branch few officer are working for very long time they do not worry about us. They don’t have any time table the branch opens at 11am and closed on 4pm.
Sir one thing more i want to know from your side that a pension account could be joint or not. In this account they refuse to joint my wife’s name by saying the pension account is not joint but my knowledge is by the guideline of RBI single account should me a nomination otherwise it should be a joint account. But there is no nomination for this account also.
Sir i am suffering form the branch due to his misbehaviour relationship i am mentally harass as i am senior citizen unable to go to the branch regular basis. I have plan for purchase a land in my town i have done the agreement. The land owner is regularly demanding for the money and ii am waiting for the same by the bank.
Dear Sir,
I request you to kindly look into the matter so as to enable me to get my due amount of my revised pension, arrears and capitalized value w/o any further delay.
The next letter to
Banking Ombudsman
Pls Revert as soon as possible.
copy of this [protected]@pnb.co.in,[protected]@pnb.co.in,[protected]@pnb.cp.in but the mails are bounsed these mail id is taken form the wesite of pnb bank.

Regard’s
Jagannath Sharma
A/c no [protected]
Mobile no-[protected]