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Punjab National Bank [PNB] Complaints & Reviews

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Updated: Oct 27, 2025
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Punjab National Bank [PNB] reviews & complaints page 56

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S
SRHU16-119 Khushee Dadoo
Feb 19, 2021
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Sir/Maam, I made an online payment to amazon using my pnb debit card, the money was debitted but transaction wasnt completed, the money was reversed by amazon and they provided me with the refund reference number, it has been 17 days, and i have complained at pnb customer care various times but the money is not recieved yet. It is a big amount 16499/- Please look into the matter.
Feb 19, 2021
Complaint marked as Resolved 
Not resolved
Punjab National Bank [PNB] customer support has been notified about the posted complaint.
Sir/Maam, I made an online payment to amazon using my pnb debit card, the money was debitted but transaction wasnt completed, the money was reversed by amazon and they provided me with the refund reference number, it has been 14 days, and i have complained at pnb customer care various times but the money is not recieved yet. It is a big amount 119 Please look into the matter

Amount refunded by amazon but not received in bank yet - Comment #3802428 - Image #0
I have done an online transaction of Rs1899 from my pnb debit card ending 8404 on Amazon. The same amount has been refunded from the Amazon with refund ref. no 30005110311031133540136 dtd 07.02.2021 but still the amount is not credited in my account .
kindly look into the matter and credit the amount at the earliest.

with regard
Binay kumar sonu
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    Sukhmeet31
    Feb 18, 2021
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    Website: Punjab national bank

    I ordered a mobile phone worth 10000rs on amazon, 2 weeks ago and paid money online through my punjab national bank account but due to some issues i canceled the ordered
    Now amazon says that they credited the money but didn't get in my bank account
    I complained so many times but didn't get any response please do something about it
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      negiania
      Feb 18, 2021
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      I returned my product on 31st jan and refund initiated by amazon on 2-feb with refund refernce no.
      # 30005110131013203380492
      for ₹ 1667 but not credited in my account. I contacted bank care and branch as well but they are not helping by saying that we can help only in balance that you have. and amazon is not helping by saying that we already credited so it is no more our responsiblity.
      Ac no. - [protected]
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        negiania
        Feb 18, 2021
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        I returned my product on 31st jan and refund initiated by amazon on 2-feb with refund refernce no.
        # 30005110131013203380492
        for ₹ 1667 but not credited in my account. I contacted bank care and branch as well but they are not helping by saying that we can help only in balance that you have. and amazon is not helping by saying that we already credited so it is no more our responsiblity.
        +1 photos
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          Yash Kumar Meena
          from Ghumarwin, Himachal Pradesh
          Feb 18, 2021
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          Address: Punjab National Bank, Kotputli (303108), Jaipur, Rajasthan

          My name is Yash Kumar Meena and I had ordered wild stone code chrome perfume of RS 400 Amount on 24 January 2021 and after, on 29 January 2021 I returned this order due to personal reason. And on 29 January 2021 Amazon started the amount to my card but I still did not get the money, Amazon sent this reference number - 30005110241024144288840 and told me to fill charge dispute form but punjab national Bank doesn't helped me with this . So please kindly respond to this complaint it's very urgent.
          Thank you Sir
          Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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            A
            Aditya Rani
            Feb 18, 2021
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            Website: netpnb.com

            Ruby kumari
            24 January,
            I had made a payment of Rs 1618/- on 24/01/2021 to amazon. I returned that product because of my personal reason and the payment was successful and amazon initiated refund on 02/02/2021 and i havent received the said amount of Rs 1618/- till date in my bank account. And Amazon gave me a reference I'd for the payment they did -30005110241024204642928
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              Adityag_genuine
              from Bansi, Uttar Pradesh
              Feb 18, 2021
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              Hello I had ordered this book on 29 jan 2021 from Amazon and it was a prepaid order so payment was done by my pnb bank account debit card. But the delivered product was faulty so I returned it. The money had to be refunded to my bank account till 14 feb 2021. But I haven't received the money yet on 18 feb 2021. Amazon has told me that refund has been sent successfully by them and it's a problem from bank side.
              Today amazon has provided me refund reference no. [protected]
              Kindly look into the matter so that I can get the money as soon as possible. Thank you.
              +2 photos
              May 4, 2022
              Complaint marked as Resolved 
              Punjab National Bank [PNB] customer support has been notified about the posted complaint.
              Feb 26, 2021
              Updated by Adityag_genuine
              It has been 5 days since my complaint has been forwarded to the bank but still today I have not received my money yet and I have not been yet contacted by the bank in any manner.
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                Sri-Pati9627
                Feb 18, 2021
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                On 23 January 2021, I bought the Boat AirDops 441 TWS Ear Buds from Amazon which I had returned and the refund payment of 1799 rupees from Amazon and the return confirmation message from Fabruary 2, 2021 to Fabruary 7, 2021 from my Punjab National Bank Returns will come in the account, but today, on Fabruary 18, 2021, refund payment of 1799 rupees has not been received in my account and today on 18 Fabruary 2021, a refund reference number has come by mail, which is written below.
                [protected][protected]
                Refund Reference No.- #30005110231023183616947
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                Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                Feb 22, 2021
                Updated by Sri-Pati9627
                Refund of 1799 Rs. Not credited in my account still now
                Feb 25, 2021
                Updated by Sri-Pati9627
                Thank You to all of you.. Today I have Received Rs. 1799 in My Punjab National Bank Account. Thank You so Much..
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                  D
                  dhillon_2406
                  from Ghumarwin, Himachal Pradesh
                  Feb 18, 2021
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                  Sir

                  I have ordered a Herballea digestive enzymes on 02/02/2021 by Amazon. lt was to be returned by Amazon because of some parcel damaging issue. Amazon initiated the refund on 07/02/2021 and it was expected to come on 12/02/2021. Amazon gave me the reference id (30005110331033142942903) but the Punjab National Bank has still not credited my money. i give you full details with proof via screenshots.

                  This is urgent please help me as soon as possible.
                  +3 photos
                  Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                  Feb 20, 2021
                  Updated by dhillon_2406
                  i haven't receive any solution . refund never credit in my account.
                  Mar 02, 2021
                  Updated by dhillon_2406
                  thank you so much . i receive refund payment
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                    aru876
                    from Sangāreddi, Telangana
                    Feb 18, 2021
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                    I shopped from Amazon and cancelled the order due to defective product. The amount of 3250/- was refunded from Amazon on 28/01/2021 with the refund refernce # 30005110081008172735932 . But it does not cerdited to my account I contacted the customer care of both PNB and amazon they both are blaming on each other I have done all things that bank asked me to do like visiting branch office and all but it was of no use.
                    Amazon customer care told me to ask my bank to fill a charge dispute form but bank denied of any such form and just blame the issue on Amazon.
                    I have been facing this same thing for a week the both company are blaming each other while no one is trying to resolve the issue.
                    and the same incident happened with my other order also Amazon refunded the amount of 849/- on 13/02/2021 but didnt credited to my account.
                    Please help resolve this issue
                    My account no. is [protected]
                    I have attached my account statement and the refund status from Amazon
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                      Dattaoindrila02
                      Feb 18, 2021
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                      Resolved

                      I cancelled two items which I ordered on 4th February. But my refund has not been credited on my bank account. Amazon initiated the refund on 4th and 5th of February which was expected to come by 9th and 10th February respectively. The amounts are ₹ 177 and ₹119.73. Amazon has send me the reference number 30005110351035114917727 but the Punjab National Bank has not still credited my money.
                      Please help me as soon as possible.
                      +1 photos
                      Mar 1, 2021
                      Complaint marked as Resolved 
                      My refund has been credited on my account.
                      Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                        BhatKamran
                        from Chennai, Tamil Nadu
                        Feb 18, 2021
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                        Address: India
                        Website: www.pnbindia.in

                        I purchased an item worth rupees 496 from amazon but I canceled it because of some issue. I bought it on 2 Feb and today it is 18 Feb and still, I didn't get the refund credited. I contacted Amazon they gave me a reference id to confirm the issue from the bank. Amazon is telling contact your bank and the bank is telling contact amazon. What should I do now?
                        Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                          Vívëk Jãkhär
                          from Ghumarwin, Himachal Pradesh
                          Feb 18, 2021
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                          Address: Asthal bohar
                          Website: Amazon

                          Mne 25.01.2021 ko Amazon se order kiya tha uski total amount 537 rs thi uske baad order cancel hogya or aaj 18.02.2021 tak refund add nhi hua h Amazon n refrence no diya h bank vale mna kar rhe h help se
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                            M
                            Mann Agrawal
                            Feb 18, 2021
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                            Myntra processed my refund on 28th January, 2021 but the amount has still not been credited into my account.
                            Bank reference no. - [protected]
                            Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                            same issue
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                              A
                              ashking986
                              from Hāora, West Bengal
                              Feb 18, 2021
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                              My name is (MD ASHADUL ISLAM) and I had ordered (5299) of RS.Amount(EVOLVE SMARTWATCH ) in Amazon on (2FEB 2021) and after (3FEB 2021) I returned this order due to personal reason. And on (3FEB 2021)
                              Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number
                              (30005110281028113112189) and told me to fill charge dispute form but Indian Bank doesn't have such policy. So
                              please kindly respond to this complaint it's very urgent. My card number is ([protected]){Card no is not
                              mandatory you can enter it if you want better chances of recovery}
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                                niel20014
                                from Noida, Uttar Pradesh
                                Feb 18, 2021
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                                Sir,
                                I have deposited RS 2000 and got my account no on 9th Feb 2021 in shillong Branch. but it’s been 2 weeks now my savings account is not activated . Why that much of delay ?

                                Please do the needful.
                                Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                                  A
                                  from Delhi, Delhi
                                  Feb 18, 2021
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                                  Sir, I have to say that Amazon issued me a refund of Rs 290 on 18/01/2021 by RRN74332741019101811411261 but it has not been credited in my account till now. I have already submitted a complaint in my branch as well as online but there is no resolution till now. please help me to get my money back. Details are as follows.
                                  Name-Amit Saxena
                                  Father's name-Mr. Surendra Narayan Saxena
                                  Account no-[protected]
                                  IFSC code-PUNB0157010
                                  Branch-Kasganj (O.B.C.)
                                  State -U.P.
                                  Mode of transaction-debit card
                                  Last digits of my debit card-1566
                                  Contact no-[protected]
                                  I am sending copy of statement for your kind consideration.
                                  Thanks
                                  Sd.
                                  Amit Saxena
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                                    Vishalljaiswal
                                    Feb 18, 2021
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                                    Website: Amazon.in

                                    I ordered a product by Amazon I received empty packet so I claimed refund. Refund proceed by Amazon but not yet received in my bank account.
                                    Order date 28 jan 2021
                                    Order receive date 1 feb 2021
                                    Refund initiated date 2 feb 2021
                                    Order I’d[protected]
                                    Reference no 30005110281028173474750
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                                      Navii03
                                      from Ghumarwin, Himachal Pradesh
                                      Feb 18, 2021
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                                      Respect sir/mam,
                                      I Naveen Setia A loyal customer of your bank punjab national bank wanted to request you that i have applied for a personal debit card about 3-4months ago and still no response from your side
                                      Than again i applied for internet banking password again i still got no documents or post till now
                                      Sir why you all guys are so lazy dont you wannaa do work or what? Every time i go to bank they say they still haven’t got my card or net banking password
                                      Sir i think you might close your bank if you are not interested in providing services and all

                                      My self
                                      Naveen Setia
                                      Acc number [protected]
                                      I wAnt a new debit card at my door step as soon as possible
                                      Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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                                        Adityag_genuine
                                        from Bansi, Uttar Pradesh
                                        Feb 18, 2021
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                                        Resolved

                                        Hello, I had placed an order on Amazon for a product on 3 feb 2021. And it was a prepaid order and the payment was done by my debit card. But later I cancelled that and received a email from Amazon which said that the order has been cancelled successfully and I will receive the refund money in my account till 8 feb but haven't received the money yet on 18 feb. I contacted amazon and they told me that the refund process has been completed successfully by them and their is some problem from the bank side. Today amazon has provided me the
                                        Refund Reference number. Which is - # 30005110341034013599424
                                        So I request you to kindly look into the matter so that I can get my stuck money as soon as possible. Thank you.
                                        +1 photos
                                        Feb 26, 2021
                                        Complaint marked as Resolved 
                                        Received my money today
                                        Punjab National Bank [PNB] customer support has been notified about the posted complaint.
                                        Feb 26, 2021
                                        Updated by Adityag_genuine
                                        It has been 7 days since my complaint has been forwarded to the bank but still today I have not received my money yet and I have not been yet contacted by the bank in any manner.
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