Punjab National Bank [PNB] — balance deducted but no money from atm

I tried to get cash amount of 4500 from punjab national bank atm from my axis bank debit card,
But it showed error and no money comes out from atm but my balance was deducted.
I immediately contact axis bank and lodged complaint.

I also contact to punjab national bank but they dnt reply properly and tell me to wait.

I want refund.

Axis bank debit card
Atm - punjab national bank, soneri mahal branch, bharuch
Amount-4500
Date and time 9/2/18 6:00 pm