Punjab National Bank [PNB] — Charge dispute

Address:

pnb ghallour himachal pradesh

I had ordered a chopper from Amazon.in with ordewr on dated 22.11.2020, which i received on 25.11.2020.but due to damaged product i returned it on 26.11.2020. the seller received the product on 02.12.2020. and since i had paid by debit card, tghe amount was supposed to credited in my bank account which did not happen till date. i contacted the amazon team replied me back with a reference no. stating that they successfully inntiate the refund process on 2nd itself and and its uotp bank to credit the same in my account in time which can take 5-6 business days but since it has been longer than i callked my bank no body pick the call and customer care person said that this ref. no is no buse for us go to bank personally. but my branch is in himachal and i am out of ahaimachal.My account no is [protected]