Punjab National Bank [PNB] — failed online transaction but amount debited

Punjab National Bank [PNB] — failed online transaction but amount debited

D Dakshita Garhwal from New Delhi, Delhi

I was trying to initiate an online transaction with iasbaba (Upsc online preparation) of rs.11800 which displayed a failed status but the amount was deducted for the same. I have the failed transaction receipt as well as the debit amount message. I have registered a complaint but there is no satisfactory response. The refund is sought urgently but their is no positive affirmation. If this take much time, an interest amount can be claimed as my money is in unknown direction for unknown amount of time. Was this information helpful? No (0) Yes (0)
Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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Comments

Samar Sidhu

from Thanesar, Haryana

I would like to inform you that a refund of ₹5973 that was processed on 28th of June from PhonePe application has not been received by debit card and the reference number (ARN) is[protected]. I contacted the bank and they said no refund has been processed. However the appropriate time was 7 days. Kindly help me.