Punjab National Bank [PNB] — Failure of Dispensing of cash from ATM

Address:

Patliputra Colony, Patna

Sir/Ma'am,

This is to inform you that I am Aayush Arun, of Account No [protected], IFSC Code - PUNB0216010 and my home branch is PATLIPUTRA COLONY, PATNA.
Apropos of the subject, I went to withdraw an amount of Rs. 20, 000 (Twenty Thousand Rupees) from the ATM of my home branch. The time as per my transaction message is 10:46:56 am and the date of transaction is 5th July, 2021. The said amount was deducted from my bank account as per the transaction message I received but the cash didn't dispense out of the machine.The transaction message which I received was at 11:20 am which is almost 30 min after the transaction took place. The said transaction message is attached with this letter. I waited for 10 minutes with an assumption that the money would eventually dispense but it did not happen.
It's been more than 2 days of the transaction at the time of writing this letter. The bank employees of my home branch were non-cooperative and did not let me write or submit a written complaint at the branch.
I hope through this message I will get my money back. For this kind act of yours I shall be ever grateful to you.

Thanking you

Yours sincerely,
Aayush Arun
Bank - Oriental Bank of Commerce (now a part of Punjab National Bank)
Account No - [protected]
IFSC Code - PUNB0216010
Home Branch - Patliputra Colony, Patna