Punjab National Bank [PNB] — harassment to the customer

We are the customer of punjab national bank khanpur branch, branch code is 238000. They are always refuse to do any work same day. If one person want to do a work at this branch, he/she will return two or three times. Even a passbook not update same day. My old father has already return 2 times. Nothing will be done here. They are not co-operative at all. My mother have a saving a/c in this branch, since last two years we are trying to issue a atm card but not received yet further visiting 4 to 5 times in the branch.

Not only me 40% to 50% customer harass everyday. But the have no place to tell against that branch.