Punjab National Bank [PNB] — I didn't receive refunded amount to my bank

Address:

Bagalkot, Karnataka

I made an order in myntra online shopping site which is an analog watch that has been returned due to some issues and the price of that product is 565.31 rs and after few days i had been contacted to customer care regarding refund they said the refund was done from our side and said to contact for our bank. So here they sent the details
Refund transferred - order number - 109772572272909338801

As we see, refund has been processed on 21 jan 2019, it will take 7-10 days to reflect in the source account.

Amount - rs. - 565.31 - bank reference number is[protected]
So i suggest that amount should be refunded to my bank account early