Punjab National Bank [PNB] — IRCTC refund but my account not credit

Address:

house no-11, rakesh marg ghaziabad

My A/c No-[protected], mere a/c me irctc se refund aaya h jo mere a/c me abhi tk credit nhi hua h irctc ne bank refund transaction id[protected] ye id di h but bank wale mna kr re h is id se check krne ke liye to me kya karu kaise aayge mera refund wapis so please help me my amount credit in my account