Punjab National Bank [PNB] — kyc and misconduct by mr. rakesh kumar sharma, manager pnb branch west patel nagar. new delhi

Address:

PNB 11/12 WEST PATEL NAGAR, NEW DELHI-110008, New Delhi, Delhi, 110058

Dear sir,

My mother smt. Kaushalya rani gulati, family pensioner accompanied by me went pnb branch at 11/12 west patel nagar, new delhi-110008 today at 3.45 pm for kyc. At counter no. 10, mr. Rakesh kumar sharma, manager misbehaved my mother and throw kyc papers in front of her. When i presented the kyc paper he asked where is mother present her in front of me. She can hardly walk due to age and prolonged illness, she very toughly stand from her seat and walk towards her seat. Then he asked her name and throw papers saying that in aadhar card and voter id name written is kaushalya gulati and the account name is kaushalya rani - go and correct the aadhar card and voter i. D. I requested last kyc was done on the same documents and now why you are refusing. He was not ready to listen anything. Kindly get her kyc cleared so that she could draw her family penion. Why not mr. Rakesh kumar sharma went to see her on her seat. I very toughly presented my mother from a1b/25 janakpuri, new delhi to pnb west patel nagar, new delhi for kyc. Request to clear the kyc at residence and necessary disciplinary action against pnb manager mr. Rakesh kumar sharma for his rude, insulting and misbehavour with elederly senior family pensioner citizen.

Lok nath gulati

Son

Kaushalya gulati

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