Punjab National Bank [PNB] — money deducted from bank account when tried atm but no money dispatched by the atm

Address:

322254

My bank account is with mahoo khas branch, punjab national bank.
Name - gaurav bansal
Pnb account number - [protected]

On 14 july, 2017, i tried withdrawing rs. 3000 from axis bank atm but it didn't give out the cash. Than i cancelled the transaction and went to another atm and withdrew 3000. But after 2 minutes, i got a message saying that rs. 10000 were withdrawn from my account.

I enquired in the nearby axis bank branch (Teliarganj branch allahabad closes at 3:30 pm). Then they said it's a mistake and money will be refunded within 7 days. They also said that deduction was from first atm and that doesn't come under them so they can't do anything. Meanwhile i registered a complaint in pnb by customer care. They gave me sr no. A[protected].

Yesterday, i asked again and then customer care told me the money was actually withdrawn and will not be refunded. Then i asked axis bank in which bank officials asked me to contact pnb branch. When i contacted nearby branch then they asked to send a mail to home branch i. E. To you.

I also registered online complaint at pnb ccsrms form with service number [protected].
Unfortunately axis bank asks account number so i couldn't register my grievance with them. Looks like they don't value atm customer and only focus upon account holders.

I registered complaint with rbi ombudsman with number [protected].
The reply was that bank could not make available the video footage. Then what is the meaning of this complaint if such reply is acceptable.

Even the complaint at ingram was not successful and the same reply was obtained that transaction is successful and money is deducted.

But my main complaint remains that i didn't take money and i want to know who took the money.