Punjab National Bank [PNB] — money deducted from my account but order was not placed

I have done online order placement on amazon with my pnb atm card of amount 478.9 and money has been deducted from my account but online order was not placed by amazon due to not receiving of amount rs 478.9. Now, merchant is telling that i have not received any amount, i have talked to the customer care of amazon, they told that i have not received amount,. My transaction id is "ecom 690488 amazon pay" dated 02/04/19. Please help to get refund of amount rs 478.9/-.
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    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
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