Punjab National Bank [PNB] — Money not refunded from feb to till now

Respected sir
I already informed you as well as PNB Bank As well as I wrote a complaint to Bank Ombudsman about my transaction. But from 2Feb 2021 to till now I did not get back my money back. My bank Account no is-[protected], Name -Devender Singh Rawat, Money 5647 Rupees. I really don't know where the hell my money has gone. I called so many times to the customer care of PNB as well as IXIGO care. But the PNB customer agent is saying that your money has transferred to IXIGO and IXIGO agent is saying that they did not receive any money from here. Now what should I do. Even I talk to the PNB Manger of my area but she said i can't help you on that just write a complaint to the Bank Ombudsman.