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Ixigo Complaints & Reviews

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Last updated Jun 3, 2024
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Ixigo reviews & complaints(2405)

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S
Suruchi Naik
Jun 3, 2024
Jun 4, 2024
This thread was updated on Jun 4, 2024
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Booked a train ticket with TRIP ID IXITRS[protected]. Ticket was booked on 1 June 2024 and the same was cancelled on 2 June 2024 due to failed booking. The money was not refunded to the bank account whereas it showed that refund is initiated and is completed.
Ixigo customer support has been notified about the posted complaint.
Hi Suruchi, we are unable to see your booing ID as it is hidden by the platform. Please reach out to us via [protected]@ixigo.com
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    Kiran Pisekar
    May 14, 2024
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    Address:j 103 , queens tower , opp medipoint hospital , aundh , pune

    I had booked flight ticket from pune to ahmedabad akasa flight no QP1509, PNR C95K3A on 13th may 2024.
    I ticket issued by ixigo showed seat 16 E alloted to me. While web checkin there was no seat alloted to me, I contacted both akasa and ixigo customer care, my seat number 16 E was reflected in ixigo system but not in akasa. I had to pay extra Rs. 1200 for the seat. Had been seat shown in my ticket I would have booked other free seat, but due to error from ixigo I had to pay extra amount.
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      Aparna_.s
      Apr 30, 2024
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      Additional charges for rescheduling

      A booking for flight from Kochi to Bangalore was done yesterday (29/04/2024) for two people under emergency circumstances and due to changes in events following the book the flight needed to be rescheduled to 05/05/2024. The website on rescheduling showed that the final amount to be paid for rescheduling as rs 996 considering both airline service and Ixigo service however the portal was experiencing certain failure. Hence contacting the customer...
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      Kiran_rawat
      from Dehradun, Uttarakhand
      Apr 26, 2024
      May 10, 2024
      This thread was updated on May 10, 2024
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      Address:Dehradun, Uttarakhand

      Hi my train dated: 18 April 2024 Shalimar from saharanpur to jammu tavi (PNR:[protected]) got cancelled but till now I haven't received any refund. Even the ixigo chat support and call support not responding properly please look into this matter I want my money back. Want immediate respond.
      Ixigo customer support has been notified about the posted complaint.
      Hi there, we are unable to locate your booking or registered contact details in order to check this. Please reach out to us via [protected]@ixigo.com so that we can assist you better
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        Aaditya0369
        from GADHINGLAJ, Maharashtra
        Apr 5, 2024
        May 19, 2024
        This thread was updated on May 19, 2024
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        I had done booking on 18 march of Rs. 16488.77/- which is still not reflected to my source account. so i request you to refund my amount as soon as possible.
        Booking Mob No- [protected]
        Mail id- [protected]@gmail.com
        Booking Id- IXITRS[protected]
        Ixigo customer support has been notified about the posted complaint.
        Hi there, we are unable to locate your booking or registered contact details in order to check this. Please reach out to us via [protected]@ixigo.com so that we can assist you better
        Hi there, we are unable to locate your booking or registered contact details in order to check this. Please reach out to us via [protected]@ixigo.com so that we can assist you better
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          M
          Mar 28, 2024
          Apr 5, 2024
          This thread was updated on Apr 5, 2024
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Free cancellation charges wrongly treated

          Address:39-40 SHYAMAL 3 B ROW HOUSE

          I have booked tickets ahmedabad to delhi rajdhani and i paid rs 1300 for free cancellation, total amount paid 7872 include free cancellation charges, while on cancellation i got refund 6320-/ only. on asking customer care they replied this charges like insurance you will not get any refund, if this charges not opted only 240rs suppose to deduct, they are telling that 1300 charges are for non deducting 240 rs, it is totally fraud practice,...
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          Mar 27, 2024
          Apr 5, 2024
          This thread was updated on Apr 5, 2024
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Free cancellation charges

          Address:ahmedabad

          I have booke tickets ahmedabad to delhi rajdhani and i paid rs 1300 for free cancellation, total amount paid 7872 includ free cancellation charges, while on cancellation i got refund 6320-/ only. on asking customercare they replied this charges like insurance you will not get any refund, if this charges not opted only 240rs suppose to deduct, they are telling that 1300 charges are for non deducting 240 rs, it is totally fraud practince, they...
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          Somnath Tyagi
          Mar 6, 2024
          Mar 12, 2024
          This thread was updated on Mar 12, 2024
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Payment deducted but ticket didn't booked

          I was booking train ticket and money was deducted from my account but did not showed up in ixigo. neither it showing payment failed nor payment successful. Please refund my money as soon as possible .
          IXIGO Train Trip ID: IXITRS[protected]
          Transaction Id: T2403061337100260358034...
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          Himanshuk78
          from RUPNAGAR, Punjab
          Mar 6, 2024
          Mar 12, 2024
          This thread was updated on Mar 12, 2024
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Payment complete but Booking failed.

          Address:#432 gali number 21 jujhar nagar Mohali Punjab near 39 west., RK Furniture House, Sector 122, Chandigarh, Chandigarh - 160055

          Hi Team,

          Date of incident - 6March 2024.

          Description - I book two tickets from Chandigarh to Meerut but one transection is failed. Due to this I make third payment of 305 rupees. Second payment was failed. You can check my transection history in given screenshot.

          Resolution - Please refund my 305 rupees due to failed transection.

          Thanks

          Himanshu Kashyap.....
          +1 photos
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          GOWRI CHANDRASEKARAN
          Feb 26, 2024
          Mar 12, 2024
          This thread was updated on Mar 12, 2024
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
          Report
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Refund not credited to the source account

          Booking ID IF[protected] Ticket NO K4DQRE Booked ON 24.11.2023
          Same was cancelled on 21.02.2024
          So far the money has not been credited to the source account.
          Mail sent and reply received stating that refund has been done. But it has not been credited.
          INDIGO FLIGHT 6E - 453...
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          Rishab S Shukla
          from Kolkata, West Bengal
          Feb 21, 2024
          Feb 25, 2024
          This thread was updated on Feb 25, 2024
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Flight ticket cancellation problem

          I booked my ticket on 30.01.2024 and the boarding was on 5th of march, 2024.

          later on due to circumstances, i wanted to cancel my ticket.

          I opened the ixigo flight app and then went on my trips but couldn't find my ticket.

          I put my pnr on another website and found out that you can't cancel the ticket and only ixigo can. It is a shame to know that i can't even apply for cancellation on the website...
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          R
          Feb 21, 2024
          Feb 25, 2024
          This thread was updated on Feb 25, 2024
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
          Report
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Amount deducted from account but my flight ticket-round trip has not been confirmed.

          Address:Registered Office: Second floor, Veritas Building, Sector 53, Gurgaon – 122 002, Haryana, India. Tel: (+91 124) 668 2111

          I made a booking through ixigo for a trip from Mumbai to Bangkok departing on March 3rd and returning on March 9th. The payment was deducted from my account, but the ticket has not been confirmed yet .Flight booking - IF[protected].

          find this situation unacceptable. During my call with ixigo team, I was informed to wait for 2 hours for my ticket to be confirmed. However, now they're telling me to wait for 24 hours.
          br...
          +1 photos
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          mnyl.nj
          Feb 20, 2024
          Feb 25, 2024
          This thread was updated on Feb 25, 2024
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
          Report
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          No Show Refund

          I had booked a ticket vis ixigo app PNR Y81LFQ, Susheel Kumar Bhandari.
          I had paid extra for full refund but due to personal circumstances I did not board the flight and I had called the airlines and took a no show refund but instead of refunding the whole tax amount they had only refunded 767/- to the booking agent i.e ixigo but then ixigo is not refunding the amount and is saying they will deduct cancellation charges (I had paid...
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          ABHISHEK SHASHIKANT PANDEY
          Feb 15, 2024
          Feb 25, 2024
          This thread was updated on Feb 25, 2024
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          No refund issue

          Was booking tickets from kota to vadodara as my payment transaction was done but suddenly the server shows again to may the money to book tickets on ixigo application. But in ixigo there is nothing visible about this transaction.
          As i contact to ixigo customer care they say your money will be refunded me in 5 business days. But they are not raising complaints ticket.

          Please refund the full amount of rs 1887 asap.br...
          +1 photos
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          A
          abha ixigo
          Feb 12, 2024
          Feb 25, 2024
          This thread was updated on Feb 25, 2024
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
          Report
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Harassment by ixigo

          Address:Jammu

          Please refer IXIGO booking number IF[protected], PNR 6QA5ZI.
          Immediately after booking the ticket, I noticed passport issue date of Abha Rainal incorrect and informed IXIGO. The title of Abha is shown as MR which is wrong and correct is MRS.
          I have made innumerable complaints through telephone and email to rectify the above complaints and everytime I am being assured that you will get a revert in next one/two hours. Backend...
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          abha ixigo
          Feb 10, 2024
          Feb 25, 2024
          This thread was updated on Feb 25, 2024
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Correction of passenger details

          Please refer IXIGO booking number IF[protected], PNR 6QA5ZI.
          Immediately after booking the ticket, I noticed passport issue date of ABHA RAINAL incorrect and informed IXIGO. The title of ABHA RAINAL is shown as MR which is wrong and correct is MRS.
          I have made innumerable complaints through telephone and email to rectify the above complaints and everytime I am being assured that you will get a revert in next one/two hours....
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          Kishan Janvir
          Jan 21, 2024
          Feb 25, 2024
          This thread was updated on Feb 25, 2024
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
          Report
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Took my money for booking and havent done the flight booking from their side I have no flights booking

          Address:Second Floor, Veritas Building, Golf Course Rd, behind Ibis Hotel, Sector 53, Gurugram, Haryana 122002

          I booked one return ticket from mumbai to sindhudurg and back on 16th jan 2024 the flight was scheduled on 23rd jan 2024 from mumbai to sindhudurg and the return ticket was on 25 th jan 2024 from sindhudurg to mumbai . Now when i called the airline(alliance air )for just checking if my booking is confirmed or not. To my surprise the ixigo took my money and have made only one flight booking from mumbai to sindhudurg and they didnt even booked...
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          Akarsh1992
          from Nashik, Maharashtra
          Jan 17, 2024
          Feb 25, 2024
          This thread was updated on Feb 25, 2024
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Ixigo fraud

          Address:Nashik

          I am sharing my concern about ixigo app, they are doing fraud and not arranging call for failed transaction of payment, my transaction was successful but ticket are not booked, but ixigo customer care was denied, and reply GOL-MAAL type answer.
          Please refund my money....
          +1 photos
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          bhavanasooraj
          Jan 15, 2024
          Feb 25, 2024
          This thread was updated on Feb 25, 2024
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Money debited ticket not booked not shown in failed transaction as well

          I was booking a train ticket and I paid through google pay. My money was debited but my ticket wasn’t booked.
          It’s not even being shown in failed transactions as well....
          +1 photos
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          Pawan0002Yadav
          from Chandigarh, Chandigarh
          Jan 8, 2024
          Feb 25, 2024
          This thread was updated on Feb 25, 2024
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          IXIGO is not issuing full refund as mentioned/promised in the flight ticket

          I booked an international flight on 15th dec'2023 from new delhi to catania, flight date is 11th jan 2024. I choose the ixigo assured program while booking. I received the email with the flight details mentioned. On the top of the flight details pdf, it is clearly mentioned that you will get full refund on cancelation. But today, now around 2.30pm when i am canceling the flight ticket, ixigo app is showing refund. When i booked the flight...
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