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Ixigo Complaints & Reviews

www.ixigo.com

3.4

Updated: Jan 28, 2026

Complaints 2442

Resolved

1523

Unresolved

919

Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍

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Ixigo reviews & complaints(2442)

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Address: Bangalore

I have booked a return flight ticket from Bhubaneswar to Bangalore and back to Bhubaneswar for 31st January 2026 and 1st February 2026. PNR No. RDC1GE.

I choose direct flight from Bangalore to Bhubaneswar, but when I made the payment I got the ticket with 1 stop journey ticket via hyderabad that I did not choose at all.

I am surprised to see these kind of changes without even asking for this....

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Address: D-303, SHRINGAVALI HEIGHTS

Dear Sir,
I booked flight for Varanasi to Chennai for travel date 04.12.2025 and my PNR no. was SME1YE. Unfortunately the flight was cancelled and after enquiring the Airline (Indigo), it has been confirmed by them that full amount was refunded to Ixigo on 06.12.2025 vide GST Credit Note no. UP2252612AC80590.
However, I have not received the amount till date.
You are requested to kindly refund the amount to me...

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Address: Anna University

I attempted to book a train ticket on 12 December 2025 at 10:44 PM using my ixigo account (+91 [protected]). The payment was made via UPI from SBI, account holder David Owusu an amount of 809 Rupees

Payment details:
• UPI Reference No:[protected]
• UPI ID: [protected]@ptsbi
• Mode: Paytm UPI

Although the amount was successfully deducted, the booking failed, and no ticket was generated....

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My money deducted from my bank but ixigo not booked my train ticket
details :
MOB no : [protected]
Ixigo id : Mallanna07
date of journey : 1/01/2026
Journey from : Pune To Ujjain

Kindly check the status and book the ticket or else get back my refund so that i can book my ticket from other source. Please dont make a fraud by not booking the tickets of customers and waste their time and hard...

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I had book ticket in shipra express in 3AC from Gaya Jn to Indore Jn on 12 nov-2025 under 3X refund. I had paid RS900 more than actual rate of IRCTC for confirmation, but ticket was not confirmed aa& i also not getting 3X money as per commitment.

So please help me

Contact no:-[protected]...

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Address: 258/1 wisutkasat road, Pranakorn, Phra Nakhon ,Bangkok,10200

I had booked the zee Thai hostel, Thailand on 3 November to 7 November 2025 through ixigo. Booking ID IH[protected] . When i visited the Zee Thai hostel showing washroom doors are broken and Tiles were not their. Washroom are very old and purposely put the dark lights to not make video and photos. when i ask for the locker they said go and purchase the lock from7/11 shop. Locker was not available. air condition machine was not there....

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I was booking a flight from Varanasi to Chennai on 03rd November 2025 for 05th November 2025 having flight number 6E 6044 through IXIGO app. Payment had been deducted from the credit card two times and they had converted into EMI but flight was not booked in those two transactions. I tried to book a ticket three times continuously. Booking ID of IXIGO is GOFLDNTAHOUJ6276331, GOFLDNTAHOUI2474942, GOFLDNTAHOTL1544642. Please help, how will...

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Address: HYDERABAD

I booked flight ticket on 30th October round trip hyderabad to kochi (15th Nov) and kochi to hyderabad(16th Nov). Actually my return date was 17th November by mistake i booked 16th of november.

With in one hour i cancelled my return ticket through INDIGO airline customer care. They told that they gave full refund to source of booking.
but in your app didn't give full reffund. Main thing is there is no proper customer...

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My booking ID IXITRS[protected]
Error
Your booking did not through as your choice of all berths in the same coach was not met

I try to book again but this error comes up again and again...

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Address: ixigo Bangalore

Incident 28.07.2025 around 10.00am -got my Tata neu HDFC card ending 1411 blocked immediately after fraud on their helpline and then complained to cyber crime online portal on 30.07.2025 -subsequently FIR no 0645 dated 31.07.2025 was filed at khar police station Mumbai- 52
Had got a message from no [protected] stating parcel returned due to incomplete address and on updating the address got a message asking me to send Rs.25.00 so they...

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Address: H no 12-2-823/a/57, Santosh Nagar Colony Mehdipatnam

We booked with Ixigo for QP-1633 flight for 6th Nov 2025 with PNR[protected]. When we tried today for booking another ticket for the same flight, it is not displayed on your list. When contacted the Customer Care number of Akasa Air, the attendant advised that this flight is cancelled. Please advise me the factual status. Thank you, Addepalli Nagakrishna Sastry (mobile - [protected])...

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This is with reference to my ticket PNR no EBQA5D, flying on 25th Aug from Del to BLR. While filling booking details I have mentioned correct name in the booking form as Mr. Mukesh Kumar Agarwalla. wile Ixigo team while issuing the ticket they have mentioned my name as Mukesh KumarMr Agarwalla . Due to the mistake I am not able to update my Frequent flyer no on air India web site and I was told by the airline that i will not be able to fly...

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Dear Ixigo Support Team,

I am writing to formally raise a concern regarding a refund for a flight booking made through your platform. My mother was scheduled to travel from Kolkata to Pune on Flight QP1562 (Akasa Air) on 6th July 2025. Unfortunately, after boarding, the flight was cancelled due to a bird strike.

Akasa Airlines issued a credit note for the cancelled flight; however, I have not received the refund...

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I recently made a transction for reservation, but despite the amount being deducted from my account, no booking confirmation or reservation was generated

Date of transaction -17 aug 2025
Mode of payment - UPI
Amount deducted - 1835...

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On 10th July 2025 at 9:19 PM, I attempted to book a train ticket through the Ixigo platform. I paid ₹4, 427 using Google Pay via UPI, and the payment was successfully debited from my Kotak Mahindra Bank account.

Details:
- UPI Transaction ID:[protected]
- Google Transaction ID: CICAgKi-7MezKA
- Ixigo Train Trip ID: IXITRS[protected]
- Amount: ₹4, 427
- Status: Payment completed...

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Address: Gurgaon

I had booked a ticket from Jaipur to Hyderabad for 6th June, but later rescheduled it, for which I was charged ₹3000. I rescheduled the journey to 6th July, but then cancelled the ticket on 12th June through the official Air India website.

After cancelling, I received a message from Air India stating that ₹5581 has been refunded to my booking partner. However, when I submitted a request regarding the refund, I was informed...

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Hi Ixigo Team,

I have booked flight IX 2739 scheduled for 28th June at 1:45 AM using my phone number for booking. The payment was successfully processed via UPI and the amount Rs.4869 was deducted from my bank account. However I have not received any booking confirmation or details.

I am unable to find any trace of booking. Please assist with the details or initiate refund immediately.

I have...

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I was booking train ticket and money was deducted from my account but did not showed up in ixigo. neither it showing payment failed nor payment successful. Please refund my money as soon as possible .
IXIGO Train Trip ID: IXITRS**************5
UPI Transaction ID :[protected]...

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Team,

I was booking a train ticket through ixigo application on 9 June at 11:05 am and during payment via upi mode my payment was successful of amount 6418 inr through UPI to ixigo.[protected]@icici but ticket was not booked neither there was any confirmation of booking failed in the trip history.

Kindly, resolve the issue and revert my paid amount during that train ticket booking which is not booked...

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Ixigo says by giving an ARN number that refund has been successful but I have not received any refund. I contacted ICICI bank and they told me they cannot check ARN number. I was supposed to get the refund amount by yesterday 1st of June. I have not received any refund.
This is my booking ID IF[protected]. RRN/ARN number for

reference -

(74332745151515073321588 and 74332745151515073321612)
In...

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