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Ixigo Complaints & Reviews

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Last updated Mar 6, 2024
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2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road
Gurgaon
Gurgaon District
Haryana
India
122002

Ixigo reviews & complaints(2398)

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S
Somnath Tyagi
Mar 6, 2024
Mar 12, 2024
This thread was updated on Mar 12, 2024
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Payment deducted but ticket didn't booked

I was booking train ticket and money was deducted from my account but did not showed up in ixigo. neither it showing payment failed nor payment successful. Please refund my money as soon as possible .
IXIGO Train Trip ID: IXITRS[protected]
Transaction Id: T2403061337100260358034...
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H
Himanshuk78
from RUPNAGAR, Punjab
Mar 6, 2024
Mar 12, 2024
This thread was updated on Mar 12, 2024
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Payment complete but Booking failed.

Address:#432 gali number 21 jujhar nagar Mohali Punjab near 39 west., RK Furniture House, Sector 122, Chandigarh, Chandigarh - 160055

Hi Team,

Date of incident - 6March 2024.

Description - I book two tickets from Chandigarh to Meerut but one transection is failed. Due to this I make third payment of 305 rupees. Second payment was failed. You can check my transection history in given screenshot.

Resolution - Please refund my 305 rupees due to failed transection.

Thanks

Himanshu Kashyap.....
+1 photos
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G
GOWRI CHANDRASEKARAN
Feb 26, 2024
Mar 12, 2024
This thread was updated on Mar 12, 2024
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Refund not credited to the source account

Booking ID IF[protected] Ticket NO K4DQRE Booked ON 24.11.2023
Same was cancelled on 21.02.2024
So far the money has not been credited to the source account.
Mail sent and reply received stating that refund has been done. But it has not been credited.
INDIGO FLIGHT 6E - 453...
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R
Rishab S Shukla
from Kolkata, West Bengal
Feb 21, 2024
Feb 25, 2024
This thread was updated on Feb 25, 2024
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Flight ticket cancellation problem

I booked my ticket on 30.01.2024 and the boarding was on 5th of march, 2024.

later on due to circumstances, i wanted to cancel my ticket.

I opened the ixigo flight app and then went on my trips but couldn't find my ticket.

I put my pnr on another website and found out that you can't cancel the ticket and only ixigo can. It is a shame to know that i can't even apply for cancellation on the website...
+2 photos
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R
Feb 21, 2024
Feb 25, 2024
This thread was updated on Feb 25, 2024
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Amount deducted from account but my flight ticket-round trip has not been confirmed.

Address:Registered Office: Second floor, Veritas Building, Sector 53, Gurgaon – 122 002, Haryana, India. Tel: (+91 124) 668 2111

I made a booking through ixigo for a trip from Mumbai to Bangkok departing on March 3rd and returning on March 9th. The payment was deducted from my account, but the ticket has not been confirmed yet .Flight booking - IF[protected].

find this situation unacceptable. During my call with ixigo team, I was informed to wait for 2 hours for my ticket to be confirmed. However, now they're telling me to wait for 24 hours.
br...
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M
mnyl.nj
Feb 20, 2024
Feb 25, 2024
This thread was updated on Feb 25, 2024
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No Show Refund

I had booked a ticket vis ixigo app PNR Y81LFQ, Susheel Kumar Bhandari.
I had paid extra for full refund but due to personal circumstances I did not board the flight and I had called the airlines and took a no show refund but instead of refunding the whole tax amount they had only refunded 767/- to the booking agent i.e ixigo but then ixigo is not refunding the amount and is saying they will deduct cancellation charges (I had paid...
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A
ABHISHEK SHASHIKANT PANDEY
Feb 15, 2024
Feb 25, 2024
This thread was updated on Feb 25, 2024
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No refund issue

Was booking tickets from kota to vadodara as my payment transaction was done but suddenly the server shows again to may the money to book tickets on ixigo application. But in ixigo there is nothing visible about this transaction.
As i contact to ixigo customer care they say your money will be refunded me in 5 business days. But they are not raising complaints ticket.

Please refund the full amount of rs 1887 asap.br...
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A
abha ixigo
Feb 12, 2024
Feb 25, 2024
This thread was updated on Feb 25, 2024
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Harassment by ixigo

Address:Jammu

Please refer IXIGO booking number IF[protected], PNR 6QA5ZI.
Immediately after booking the ticket, I noticed passport issue date of Abha Rainal incorrect and informed IXIGO. The title of Abha is shown as MR which is wrong and correct is MRS.
I have made innumerable complaints through telephone and email to rectify the above complaints and everytime I am being assured that you will get a revert in next one/two hours. Backend...
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A
abha ixigo
Feb 10, 2024
Feb 25, 2024
This thread was updated on Feb 25, 2024
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Correction of passenger details

Please refer IXIGO booking number IF[protected], PNR 6QA5ZI.
Immediately after booking the ticket, I noticed passport issue date of ABHA RAINAL incorrect and informed IXIGO. The title of ABHA RAINAL is shown as MR which is wrong and correct is MRS.
I have made innumerable complaints through telephone and email to rectify the above complaints and everytime I am being assured that you will get a revert in next one/two hours....
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K
Kishan Janvir
Jan 21, 2024
Feb 25, 2024
This thread was updated on Feb 25, 2024
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Took my money for booking and havent done the flight booking from their side I have no flights booking

Address:Second Floor, Veritas Building, Golf Course Rd, behind Ibis Hotel, Sector 53, Gurugram, Haryana 122002

I booked one return ticket from mumbai to sindhudurg and back on 16th jan 2024 the flight was scheduled on 23rd jan 2024 from mumbai to sindhudurg and the return ticket was on 25 th jan 2024 from sindhudurg to mumbai . Now when i called the airline(alliance air )for just checking if my booking is confirmed or not. To my surprise the ixigo took my money and have made only one flight booking from mumbai to sindhudurg and they didnt even booked...
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A
Akarsh1992
from Nashik, Maharashtra
Jan 17, 2024
Feb 25, 2024
This thread was updated on Feb 25, 2024
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Ixigo fraud

Address:Nashik

I am sharing my concern about ixigo app, they are doing fraud and not arranging call for failed transaction of payment, my transaction was successful but ticket are not booked, but ixigo customer care was denied, and reply GOL-MAAL type answer.
Please refund my money....
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B
bhavanasooraj
Jan 15, 2024
Feb 25, 2024
This thread was updated on Feb 25, 2024
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Money debited ticket not booked not shown in failed transaction as well

I was booking a train ticket and I paid through google pay. My money was debited but my ticket wasn’t booked.
It’s not even being shown in failed transactions as well....
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P
Pawan0002Yadav
from Chandigarh, Chandigarh
Jan 8, 2024
Feb 25, 2024
This thread was updated on Feb 25, 2024
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IXIGO is not issuing full refund as mentioned/promised in the flight ticket

I booked an international flight on 15th dec'2023 from new delhi to catania, flight date is 11th jan 2024. I choose the ixigo assured program while booking. I received the email with the flight details mentioned. On the top of the flight details pdf, it is clearly mentioned that you will get full refund on cancelation. But today, now around 2.30pm when i am canceling the flight ticket, ixigo app is showing refund. When i booked the flight...
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I
inderjotpujara
Jan 4, 2024
Feb 25, 2024
This thread was updated on Feb 25, 2024
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Refund not being credited in my account

Despite reaching out to them for refund-related queries I am getting responses that it will take the next 24 hours to resolve the issue
this has been going on for 1 week
I have tried reaching out to them several time
I am attaching screenshots of numerous chats that were there and one of them contains their promise of refunding by 30th December which is yet not done...
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N
ngdgr
from Delhi, Delhi
Dec 10, 2023
Dec 15, 2023
This thread was updated on Dec 15, 2023
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Not having cancellation option

Address:delhi

Booked Railway ticket TEJAS RAJDHANI(12310) in 2A confrmed ticket for 13th December'23 for me and my wife.
ixigo id [protected]
PNR [protected]
Amount paid Rs.8080

Kindly help in refund and cancelation...
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R
renjith1586
Dec 7, 2023
Dec 15, 2023
This thread was updated on Dec 15, 2023
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I am complaining about the refund against cancellation of my flight ticket

Website:www.ixigo.com

Respected sir/madam,

As per they mail me they are stating that they have initiated the refund on Oct 31 2023. But on the same time they have texted me as a message on my WhatsApp that they have intiated my refund on Aug 31st 2023 its been 9 months i am going behind this. i have cancelled my ticket on last march.
Till this moment I have not got my refund. i have booked this ticket on February 23rd 2023.
I have...
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V
Vani_17
Dec 7, 2023
Dec 15, 2023
This thread was updated on Dec 15, 2023
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Refund not being provided

I booked my flight from Dubai_Kochin for 24th Jan'25 with Air India (Booking Id : IF[protected]) I was told that the ticket is refundable upon cancellation and it mentioned in the summary that it is partially refundable. I wanted to cancel my tickets in the month of October'23 and then I get a surprise from IXIGO stating I would not get any refund for any cancellation. The cancellation charges are more than the total amount I paid for...
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S
Shweta1211997
from Ladnun, Rajasthan
Dec 5, 2023
Dec 6, 2023
This thread was updated on Dec 6, 2023
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Refund processed from Airlines but not received from Ixigo

Hi,

For the PNR - V1QSXA, i have checked with the Airlines(Indigo) they have processed the refund and same has been received by Ixigo. But they have not processed refund and it's been 6-7 days now. Please help me to get my refund. Screenshot is attached....
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S
Santosh1626
from Hyderabad, Telangana
Dec 2, 2023
Dec 6, 2023
This thread was updated on Dec 6, 2023
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Hotel booked but no longer exists and money not refunded

Address:Noida

Dear Team,

Booking ID :IH[protected]
Hotel Booking Number :[protected]

I had booked two days hotel on Ixigo platform from 27Nov23 to 29Nov23 at Fabexpress MT corporate stays at Knowledge park Noida. After reaching the hotel location, found out that hotel is converted to hostel 3 months back and we called ixigo to give the hotel contact number, unfortunately no one lifted the call and we didn’t get...
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V
Vacuum
Nov 29, 2023
Dec 2, 2023
This thread was updated on Dec 2, 2023
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Re Fund

Address:V Nagenahalli Main road, R.T.Nagar Post
Website:NA

Whomever concern,

Dear Sir/Madam,
Sub - Refund

I suppose the get refund Rs. 920-83 from ixigo and regarding this i got message through WhatsApp on 4th November. As per message i have updated my bank details in ixigo portal, till date i haven't received the payment. And there is no any contact number or official mail ID to complaint. The ixigo WharsApp message as mentioned below.
Hi Skrao, br...
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