Ixigo Customer Care
Le Travenues Technology Pvt. Ltd. India.
Customer satisfaction rating: 82%
Submit a Complaint
580
COMPLAINTS

Ixigo Customer Care

Le Travenues Technology Pvt. Ltd. India.

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Address
2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
865
down
216

Fax:
Fax:
+91 12 4404 5281  

Additional info

Key Executives

Mr. Aloke Bajpai
Co-Founder and Chief Executive Officer

Mr. Rajnish Kumar
Co-Founder and Chief Technology Officer

Mr. Parveen Kataria
Assistant Vice President of Finance & Accounts


Mr. Parivartan Kukreti
National Head for Ad Sales

Ms. Apoorva Harduley
Head of Product & Data Quality



View More Information...

Customer satisfaction rating
82%
Complaints
580
Pending
73
Resolved
454
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Ixigo related photos (223)

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Ixigo Complaints & Reviews

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Ixigo — train ticket issue

 rahul singh tomer on Jun 13, 2019
Good morning,
This is rahul tomer. I tried to book 3 tickets from dehradun to ghaziyabad by ixigo app, at the time of payment of ticket, i paid by google pay, suddenly page is vanished and my money had been deducted from my bank account.
Key highlights
*no ticket book
*420 rupees deducted
*no massage get from ixigo
*find the attached pic in which the deduction shows

I want my refund.

Thank you
Rahul tomer...
Complaint comments  Read comments [2]Complaint category Railways

Ixigo — ticket not booked but money deducted

 Lakshmi Devi Mali on Jun 13, 2019
I had booked a train tickets of 5 members from Ahmedabad to Rajahmundry booking date[protected] and transaction time is 7:42 the ticket has not booked but money deducted I want my refund back but I didn't get any mail or SMS I booked through registered email ID [email protected] through ixigo on[protected] I gave email ID [email protected] for ticket sms...
Complaint comments  Read comments Complaint category Railways

Ixigo — complaint about train ticket booking

 Lijimol Aadityan on Jun 12, 2019
I tried to book a train ticket for my husband from kaseragod to Jamnagar 3A but my money deducted from my account and booking not worked.. 2399 rupees gone from my account.. and I tried once again.. that time too the Same amount deducted from my account.. and it's not went worked.. I lost my money from my account twice.. and it's showing that the money will refund within 5days.. today 5th day.. I didn't get my money yet.. I want my money back......
Complaint comments  Read comments Complaint category Railways

Ixigo — unbearable refund process

 NRJ X on Jun 11, 2019
I had booked train tickets tickets from Dimapur to Guwahati and mid- transaction, my data went off and I was obliged to leave to page due to the failed confirmation and generation of the e-ticket after my successful payment via Google pay. It's been a day now, I'm anxiously and tired waiting for the refund. Which naturally should have happened in hours span in some other travel app....
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Ixigo — regarding my refund for ticket cancellation

 Devagya SP on Jun 10, 2019
My pnr no is [protected]. It had already been provided by the irctc but not yet provided by ixigo. Refund my money back as soon as possible as message was sent from ixigo team on 4 june 2019 about to refund my money back in 72 hrs but yet i had not got. I am sending you my last mini statement of my account so that you can get confirm about my problem. Contact me at [protected]...
Complaint comments  Read comments Complaint category Railways

Ixigo — tickets not booked

 bhumika Anil on Jun 10, 2019
Sir, I am book 4 tickets on 10/06/19 from ur app.
Tickets details are Anil kumar 38, Gayatri 34, Vidhya devi64, Mamta 43 from Delhi to Ramdevra train no.14659 on 23august 2019.i can't receive any ticket but the amount is deduct from my account. Please help and get me my tickets otherwise please return my amount .
Please I request to solve my problem...
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — not refunding my amount

 Rajesh. p on Jun 10, 2019
On 3rd June my amount was deducted 3078 ixigo mail me within 5 days amount will refund but still I am waiting for my fund .And they r not responding my mail .I have given all the details. Please do something sir or I go to consumer form. Ixigo saying we are not getting your transaction ID even I send all transactions details .8 days over but they are not refunding my amount. Please do something sir...
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — transaction failed but money debited

 ShahidBarmare123 on Jun 10, 2019
Hello,

I tried to book tickets from Ixigo on 31st March 2019, first payment for booking showed as transaction failed but amount got debited from my bank account. Soo I tried once again and it got booked. Failed transaction amount got debited from my Bank account but no refund has been credited to my bank account yet. Below are the details of failed transaction :

Order ID - IXITR[protected]
Payment ID - 2CSGHARX4L88E5M5X6

UPI ID : find the attachment of screenshot of bank statement.

Screenshot of my Bank statement is attached which...
Complaint comments  Read comments Complaint category Travel Agents

Ixigo — refund of train ticket cancellation (ixigo)

 Sonali Bharate on Jun 6, 2019
On 7th May 2019, I booked train ticket for Zhelum Express (PNR: [protected]) with the date of journey as 19th May 2019. (Total fare paid = Rs .3022, via net banking) from IXIGO mobile app. However, on 14th May 2019, I cancelled this ticket, and immediately I received email from Ixigo that your cancellation is successful, and you will get refund amount of Rs. 2965. Following was the email:
"Your Pune Jn - Jammu Tawi train booking for 1 passenger has successfully been cancelled. Refund of Rs.2895 has been initiated. It should reflect in your account within 5 days depending on your bank procedure".
Complaint comments  Read comments Complaint category Travel & Vacations

Ixigo — refund amount not credited in the bank account

 Raghunathan Janarthanan on Jun 5, 2019
I received the message from ixigo regarding the cancelled ticket refund amount

Raghunathan, your train booking for raghunathan, with pnr: [protected] & booking id: ixitr[protected] has been cancelled.
Refund of rs.2490 has been initiated. It should reflect in your account within 5 days depending on your bank procedure.

But amount not refunded to my bank account. Kindly do the needful.

Regards
Raghunathan...
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — unsuccessful ticket booking and amount deducted

 DIVANSH MEHTA on Jun 5, 2019
On 4 june we had book tickets for anand jn to bandra for 6 passangers around at 11.25 pm, journey date 24 july 2019
Application shows unsuccessful and try again later error
And amount deducted from bank account
And tickets dint booked so i want my money back
I have attached bank message which is clearly says amount transection is done by ixigo
Kindly resolve my issue as soon as possible
Please revert back...
Complaint comments  Read comments Complaint category Railways

Ixigo — didn't get refund amount of the tatkal waiting ticket

 basanaveen kumar on Jun 3, 2019
I am naveen, I have booked a Tatkal ticket through ixigo app. The Tatkal ticket has waiting list TQWL 37 in the starting then came to TQWL 27 till the chart preparation. Then, as per the Tatkal rules, any Tatkal waiting ticket if not confirmed seat then the amount will refunded to the customer by automatically cancelling the ticket. But I didn’t get the amount. Can you help me. If this is the case, I would never use ixigo app again....
Complaint comments  Read comments Complaint category Railways

Ixigo — money was deducted but ticket was not booked

 laykram kaushal on Jun 2, 2019
I booked ticket from ixigo and the amount was paid from my account but the ticket was not booked and it will be ashamed that there is no helpline no. Too so where i have ask about it and how do i informed. When we book ticket so it would shown that your ticket booking was failed. Now i request you to refund my amount to my account if the ticket was not booked...
Complaint comments  Read comments [2]Complaint category Banks

Ixigo — money debited but ticket not booked pls look

 Golu saurabh on Jun 2, 2019
I was booking a train ticket from lko to gkp for 2 feb 2019 and i clicked on upi option... Then proceeded with the payment on google pay. And then amount debited from account here is the message from my bank
Rs 460 with upi id ref[protected]

And then i switch to ixigo app to continue the booking nut it showd me a error and went to payment page again... I got no messages from ixigo or irctc regarding booking... Payment is debited from my account and no booking is completed and there is no. Information regarding the transaction on ixigo app or website... I need refund and...
Complaint comments  Read comments [2]Complaint category Banks

Ixigo — about refund amount in flight booking

 Asi ammu on May 31, 2019
I have booked flight from calicut to mumbai on june 5th on the booking id[protected]. The ticket fare was 12072 and the refund was only 2491. What is this..! The cancellation has done on 28 may. The details of cancellation policy is required as soon as possible. One of the ticket has been cancelled before 2 days and the other two was on 28 th. The refund amount is actually one fifth of the total amount.. This is really unacceptable. Please do the needful and give a reply...
Complaint comments  Read comments Complaint category Airlines

Ixigo — deduct amount [Resolved]

 Krishan 815 on May 31, 2019
Sir i have try to book train ticket but session expired and amount deduct from account. Pls refund th same amount. Amount 1883.63 transaction id[protected] date 29 may 19 time 19:54 le travenues technology private ltd. Amount approved by upi. After that session expired. So i can't book ticket. Same amount not refund till now. Pls rectified my issue....
Complaint comments  Read comments Complaint category Railways

Ixigo — refund has not been credited to my account

 Snehal Dhandare on May 30, 2019
A total amount of 8240rs has been deducted from my account on 14 may[protected]rs for four times) and they are showing payment status as proceed payment ID - 2WSOPD44PEN8J3DVEZ, 2WSR6HL4AJWPOIC1QP, 2WSX5I163WH9V9RX04 AND [email protected] so kindly look over my issues as early as possible
Name- Snehal Dhandare
email - [email protected]
Complaint comments  Read comments [2]Complaint category Banks

Ixigo — ticket did not get booked, but cash got deducted

 SreyaSR on May 30, 2019
Hi,

I was trying to book tickets from palani to trivandrum one day before. I had opted googlepay upi mode of payment. It was hung for some time while the payment was done, after few minutes later, money got deducted, but there was no indication regarding the ticket and transcation details in "ixigo" app. So it has not come under either successful or failed transcation history.

How can i get my money refunded?

Thanks and regards
Sreya...
Complaint comments  Read comments [1]Complaint category Public Transportation

Ixigo — deducted money not refunded

 Vijay Kumar Naidu on May 28, 2019
I'm booking tickets through ixigo app yet money deducted from my account but tickets not book from last month 27 I've been since then try to contact customer service but not responce.so pls my money refund to my account. I'm attaching screenshot of the payment proof.
Tickets booking date:27/04/19
Train number :22707 TPTY Double deck
Transactions id...
Complaint comments  Read comments Complaint category Government Organizations

Ixigo — did not got refund

 Avijit Vishen on May 28, 2019
I booked the train ticket from your app but 2 times i booked it by mistake and the money was transacted to you but the both booking was failed due to some problem...It has been more than 7 days but i still didn't got the refund

1st booking -
transaction id - 2yk5lk7wzk9lu5s7hc
order id- ixitr[protected]
train - 12429, lko ndls ac sf.

2nd booking -
transaction id- 2yk1n8p9py8b0unrtb
order id- ixitr[protected]
train - 12429, lko ndls ac sf...
Complaint comments  Read comments Complaint category Railways

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