Ixigo Customer Care
Le Travenues Technology Pvt. Ltd. India.
Customer satisfaction rating: 79%
Submit a Complaint
427
COMPLAINTS

Ixigo Customer Care

Le Travenues Technology Pvt. Ltd. India.

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Address
2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
677
down
173

Fax:
Fax:
+91 12 4404 5281  

Additional info

Key Executives

Mr. Aloke Bajpai
Co-Founder and Chief Executive Officer

Mr. Rajnish Kumar
Co-Founder and Chief Technology Officer

Mr. Parveen Kataria
Assistant Vice President of Finance & Accounts


Mr. Parivartan Kukreti
National Head for Ad Sales

Ms. Apoorva Harduley
Head of Product & Data Quality



View More Information...

Customer satisfaction rating
79%
Complaints
427
Pending
73
Resolved
318
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Ixigo Complaints & Reviews

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Ixigo — amount deducted but booking failed

 Snkkar on Feb 20, 2019
When i was trying to boom the train ticket from bangalore to coimbatore., through my net banking i made the payment. And it was redirected to the ixigo page. I was almost waited for more than 10 minutes but my ticket was not booked. I checked with my bank, amount was debited. Then i checked with my irctc account there is no last transaction on this day.
I am just requesting ixigo to solve this problem within a day. Otherwise i will escalate this in a different manner.

I hope it will be response by ixigo soon...
Complaint comments  Read comments Complaint category Travel Agents

Ixigo — I am complaining about ticket pending and no status update

 @Dolly951 on Feb 19, 2019
Hello sir, i booked 1ticket from kanpur to deoria sadar for 9th april, 2018 in gwalior barauni express (I. E gwl bju mail) train no. 1124. I booked on 19/02/2019 at 9:52 am but it's been take a few hours that there has been no status generate and payment has been made successfully.. Please generate report as soon as possible or refund money.. So that i booked other one.....
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — I am complaining about ticket pending

 @Dolly951 on Feb 19, 2019
I booked 1ticket from kanpur to deoria sadar for 9th april, 2019 in gwalior barauni express (Gwl bju mail) and train number 11124.. I booked on 19th feb 2019 at 9:52am but it been take more than a hours that there has been no status generate and payment made successfully.. Please confirm my ticket as soon as possible or refund my money so that i booked other one.....
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — cancelling tatkal because train runs 16hrs late

 JASIM A on Feb 18, 2019
Sir
I have booked a tatkal train ticket via ixigo app for the date[protected] for the passenger named muneer from srr-tvc from the irctc user id jasimspm. And ixigo registered email jasimspm@gmail.com and mobile [protected].
Unfortunately the train is running late by more than 16hrs
And i need to cancel the ticket.
It is not possible to cancel it via irctc because it is booked from a third party. (Screen shot attached)
I have been using this app since several months n for the first time i am facing an issue from ur side
Since you value your customers please...
Complaint comments  Read comments Complaint category Railways

Ixigo — please refund my amount urgently

 pinky malik on Feb 17, 2019
I am booking a train ticket on10feb.2019 delhi to bhopal of ixigo website. My order id. Is ixitr[protected] and my payment id. Is 1shcx1pos0d250vbnk. My amouny is 1392.94/- refund of my bank a/c but i can't receive this amount from your side.
Please give me this amount urgently in my bank a/c. Please refund amount urgently as soon as possible. Your side not receive this amount you ask 5days to receive this amount but i can't receive this amount....
Complaint comments  Read comments Complaint category Railways

Ixigo — payment is paid but tickets is cancelled how?

 s.vidya on Feb 17, 2019
I'm booked train no.12627 sbc to klbg 20/2/19
Order i'd ixitr[protected] and my payment is cut rs.368. My ticket is not generated. Lastly i aided my password and mobile no. Also but it's saying wrong. Totally # my payment. How can i book my ticket and how can i managed my loss money and time. How can you solutions this matter i don't know but i wanna book my ticket s or refund within a time. Otherwise we can take a actions.....
Complaint comments  Read comments Complaint category Railways

Ixigo — refund of ixitr77802449656

 Mahesh Mulani on Feb 16, 2019
I booked a ticket from shimoga to bangalore on 28/01/2019 but the booking was failed i have still not received the refund for ixitr[protected] pls mail me the details at maheshchankis@gmail.com mahesh, sorry! Booking for your shivamogga town (Smet) - ksr bengaluru (Sbc) train with booking id: ixitr[protected] was not confirmed. You can re-book your ticket at no additional cost till 05:09 pm: https://ixtr.app.link/pQSLNnunQT post that, refund will be initiated, which will be credited to your account within 5 days....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Ixigo — wrong flight booked and cancellation made without request

 Rodrix on Feb 15, 2019
This is wrt to trip id[protected], I had booked spicejet flight goi to bom of 17.35 18.04.19. I was redirected to clear trip and Until confirmation of payment it showed 17.35 and in final itinerary d time was changed to 5.25.
On having noticed that, i only tried to see what would be d cancellation charges n next minute I received a mail dat cancellation is made and refund processed.
On enquiring I have been told dat the cancellation was done by me but I am 100% sure I have not proceeded with cancellation. In fact if I had to cancel why would I cancel through ixigo n not on spicejet...
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — amount deducted but ticket hasn't been placed

 Harshabe on Feb 13, 2019
Dear Sir,
This is to inform you that my train ticket hasn't been booked but the amount was deducted from my bank account. I have paid via phone pe. It's an amount worth of 953/-. This type of issues really brings a flak on the company.You guys also charged gateway charges.which is not collecting by irctc. I've booked the ticket through IRCTC with an amount of 940/- after the failure on your platform. So, I 'm expecting an immediate response.

Yours loyal customer
K. Harsha Vardhan...
Complaint comments  Read comments Complaint category Railways

Ixigo — booking cancelled and cash debited from my acco

 jitesh thirani on Feb 12, 2019
Dear sir/madam

This matter is to inform you that i jitesh kumar thirani have booked two tickets online through ixigo from njp to sealdah kanchanjunga express on 6th of april 2019 but my ticket was not booked and a amount of money 504.52p have been decuted from my account so i kindly request u to solve this matter as soon has possible to get my money back has per my details is attached below

Beneficiary vpa
Ixigo. Payu@axis bank
Upi reference no[protected]...
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — refund of money

 Dhiyan on Feb 11, 2019
Had booked my ticket through ixigo, now the train has been cancelled, but i m not getting cancellation option due to which i m not able to cancel my ticket and result of which not getting refund of money.
Details of the train
Pnr - [protected]
Date of journey-8/3/19
No of seats - 6.

Have attached the screenshots for your reference....
Complaint comments  Read comments Complaint category Railways

Ixigo — ticket cancellation refund amount not received

 gopalitc on Feb 11, 2019
Pnr no [protected] dt. 25.11.18 through ixigo booking id no ixitr[protected] same ticket was cancelled on 16.01.19. But refunded amount still now not received. We are inform same issue through feedback@ixigo.com mail on 28.01.19. We don't have received any reply mail also not received already more than one month completed still now refunded amount these not for further transaction continue with ixigo websit or not pl confirm as soon as solve the problem,...
Complaint comments  Read comments [1]Complaint category Travel Agents

Ixigo — flight tickets

 swatisharan1109 on Feb 11, 2019
My registered email id:swatis@tataprojects.com
My registered mob no-[protected]
I had booked an air india from mumbai to patna ai809 february, 2019 on the 9th februray. Once the payment was done, ixigo via sastitickets.com generated me a different ticket on a different flight ai101.
When i raised a complaint, ixigo was very rude to me and they insisted that they will not register this complaint. All they wanted was to harass me and make money from me through the cancellation charges.
After rigorous follow ups from my end i finally cancelled my ticket due to lack of coperation...
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — no refund received [Resolved]

 Krishna219rn on Feb 9, 2019
Sir/madam
This is to inform you that i made a transaction on 4th feb 2019 costing rs. 9551 for booking 5 3ac train tickets from jaipur to hyderabad deccan for the train "jp hyb sf exp train no. 12719". But due to some probable technical errors, i haven't received the ticket nor any confirmation regarding booking, but money has been deducted from my bank account.
There were five attempts made by me and there are 5 corresponding order id's generated. There is a little confusion in knowing for which order i'd the amount has been deducted. The order ids are provided below.
I, therefore,...
Complaint comments  Read comments Complaint category Railways

Ixigo — cancellation of tickets booked through ixigo mobile application

 Ragsber on Feb 7, 2019
I had booked a train ticket from ixigo mobile application from Delhi to Chandigarh on 06th Feb 2019 at 10:01 PM vide PNR number [protected]. Due to unavoidable circumstances, I have to cancel the ticket now. However, cancellation procedure described on ixigo's website guides me to IRCTC account for cancellation. Whereas, while cancelling the ticket on IRCTC website by login on through my credentials, IRCTC gives an error saying that I havent booked the ticket through the IRCTC website due to which cancellation is not possible.

Now, my hard earned money is stuck with these facilitators...
Complaint comments  Read comments Complaint category Railways

Ixigo — I have not get my money back

 Amit thakan on Feb 6, 2019
I booked a ticket for ajj-csmt mumbai mail on 30.01.2019 at 18:26 via ixigo app. The booking failed but amount of 7176.96 was debited from my account.

I was assured by the customer care service (Tara) that money debited will be refunded within 4-5 days. However, till date no money has been credited to my account. The details show that refund has been processed, but no refund related details have been provided to me by ixigo. There is no conformation from ixigo as to the transaction id of the refund, date and time of refund.

The customer care service team has not contacted...
Complaint comments  Read comments Complaint category Railways

Ixigo — ixigo money refund

 JugalGulwani on Feb 5, 2019
Booking details: 8694788 – mryyqf – cheapticket – uk924 – ahmedabad-bengaluru

Pfa the details of ixigo money which was redeemed. The flight got cancelled by airline and not by me and hence i am eligible for full refund. Rs. 600 ixigo money was used. Hence. I request to refund that as ixigo money. Also, i also got addtional 550 off using ixigo coupon. Hence would like some part of it to be refunded as ixigo money if possible. At least the basic 600 should have been refunded long back

Kindly do so as soon as possible. Awaiting your reply....
Complaint comments  Read comments Complaint category Airlines

Ixigo — booking failed, amount debited, refund not received

 abhi3117 on Feb 5, 2019
I booked a ticket for gzb-lko shatabdi express on 29.01.2019 at 8:49 am via ixigo app. The booking failed but amount of 2344.18 was debited from my account.

I was assured by the customer care service (Tara) that money debited will be refunded within 4-5 days. However, till date no money has been credited to my account. The details show that refund has been processed, but no refund related details have been provided to me by ixigo. There is no conformation from ixigo as to the transaction id of the refund, date and time of refund.

The customer care service team has...
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — train ticket payment debited but booking failed [Resolved]

 abhisheknandy on Feb 3, 2019
Was booking a train ticket on “Ixigo Trains” app. Amount of Rs. 2389.16 debited from amazon pay account but booking didn’t go through. There is no customer care number to call and get clarity on refund. Sent an email to trains@ixigo but no response. Kindly assist.

IXIGO ID: IXI-3DOQBRKVRE4NM8CD8C-1

Thanks,
Abhishek
nandy.abhishek@gmail.com...
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — amount debited but booking not done

 Möhâmmàð Ahad Khan on Feb 3, 2019
I was booking a train ticket from allahabad to new delhi for 7 feb 2019 and i clicked on upi option...then proceeded with the payment on phonepe . and then amount debited from account here is the message from my bank-
(Dear SBI UPI User, your account is debited INR 1660.81 on Date[protected]:41:38 PM by UPI Ref No[protected].Download YONO @ www.yonosbi.com-)

And then i switch to ixigo app to continue the booking but it showd me a error and went to payment page again...i got no messages from ixigo or irctc regarding booking... payment is debited from my account and no booking...
Complaint comments  Read comments Complaint category Railways

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