Ixigo Customer Care
Le Travenues Technology Pvt. Ltd. India.
Customer satisfaction rating: 72%
Submit a Complaint
242
COMPLAINTS

Ixigo Customer Care

Le Travenues Technology Pvt. Ltd. India.

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Address
2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
397
down
103

Fax:
Fax:
+91 12 4404 5281  

Additional info

Key Executives

Mr. Aloke Bajpai
Co-Founder and Chief Executive Officer

Mr. Rajnish Kumar
Co-Founder and Chief Technology Officer

Mr. Parveen Kataria
Assistant Vice President of Finance & Accounts


Mr. Parivartan Kukreti
National Head for Ad Sales

Ms. Apoorva Harduley
Head of Product & Data Quality



View More Information...

Customer satisfaction rating
72%
Complaints
242
Pending
58
Resolved
159
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Ixigo Complaints & Reviews

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Ixigo — its about train timing in your app

 Ajirif on Jul 22, 2018
Hi
I hope you have the control of train timing and schedule app of ixigo.
Here i would like to request you to see the way how where is my train is doing for their customers or passengers.
You guyz don’t do accuarated running status stataion to station.
What i mean here is ixigo app always shows wrong train position on running time and when train arrives a station, for eg;Train A arrives station Abc, then your app shows the previous station where it’s wrong.It has been continuing for a long and i have been keep sending feedback., No reply No solvency...shame!!!...
Complaint comments  Read comments Complaint category Travel & Vacations

Ixigo — complain for refund

 vishal17500 on Jul 22, 2018
I was booking my ticket from new delhi to allahabad and money from my bank account was deducted and ticket not booked.
Kindly check the status and book the ticket or else get back my refund so that i can book my ticket from other source. Please dont make a fraud by not booking the tickets of customers and waste their time and hard earned money.

order id- IXITR[protected]

Name- vishal chaurasia
Date of journey - 27 sep 2018...
Complaint comments  Read comments Complaint category Credit Cards

Ixigo — ixigo/refunding problem

 Shahrukh1 on Jul 20, 2018
I did a train ticket book on July 6 from Lokmanyatilak T(LTT) TO Bhopal Jn! With Booking Id-IXITR[protected] My Train was on 10th July But I did not get a ticket! I got a message that your booking is pending! 890 rupees have been deducted from my account! I also got the message from IRCTC that An amount of Rs 890.0 deducted against IRCTC Txn ID [protected] on 06-Jul-2018 will be refunded as your ticket could not be booked / service not rendered! I also got the message that your amount will be refunded in 5 days but now it has been 14 days! I did Not get my Money! so please send my money!...
Complaint comments  Read comments Complaint category Credit Cards

Ixigo — difference in dates of initiated booking and outcome.

 Yogesh Bagaria on Jul 18, 2018
On July 13th, 2018 I was trying to book a round trip from Delhi to Mumbai for the 17th of July, 2018 and back on 18th July, 2018.

Being a frequent user of the app/website. I was very confident about not being wrong.

On 17th July, when I reached the airport. I observed that the tickets booked were of 17th and 18th August, 2018. Considering the fact that things might go wrong I ignored the loss because I thought It was my mistake.

I immediately booked my alternative tickets for Delhi -> Mumbai and Back.

Due to some changes in my plan and...
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — ticket cancellation fees

 ER. SUNNY KUMAR on Jul 17, 2018
Dear ixigo team,

I booked a ticket for me in train no.-18310, Ambala cantt to Tatanagar for[protected] vide PNR - [protected] and Transaction id - VH2UJR87FRIMGDZFT.
My ticket had cancelled on[protected] and and an amount of rs 550.00 refund was initiated.
It was mailed to me that refund of rs 550.00 will be refunded in 5-7 working days.
So far the refund amount has not been in my account and in IRCTC site the status is showing 'RDS'.

Request you to kindly revert back on status of my refund amount at the earliest.

Regards
Sunny...
Complaint comments  Read comments [5]Complaint category Travel Agents

Ixigo — not refunding my ixigo money after my flight cancellation which I have earned during my previous flight booking

 upandey on Jul 14, 2018
Hi,

This post is to draw the attention of higher authority inside ixigo company.

Regarding my Flight from Mumbai to Chennai | PNR: MKW99R| 6E459 IndiGo | Trip Id [protected]

I have booked a flight from ixigo 2 month ago but due to medical emergency, I have to cancel my flight from Mumbai to Chennai for date 15/07/18.

I have used ixigo cash during final payment which I earned during my previous flight booking, but due to the medical emergency, I have to cancel this flight. I have already sent many mail to ixigo team attaching my medical...
Complaint comments  Read comments Complaint category Travel & Vacations

Ixigo — booking pending reg.

 Krishn Kanhaiya on Jul 10, 2018
I booked 2 tickets from New delhi to patna on 9 july 2018 through ixigo app.

I made payment but it showing that booking pending payment successful.

So whether i would get ticket booked or amount will be credited to my account and when it will be credited coz journey date is 1 nov 2018

When this issue will be solved....
Complaint comments  Read comments Complaint category Banks

Ixigo — refund . ( booking status not updating )

 Sports Kingdom on Jul 10, 2018
I paid for my tickets before two days of travel ! It didn’t got booked but was on pending I contacted the ixigo service . They said it’s cancelled but they are not updating it’s status as cancelled ! It’s still on pending even after two days of the traveling date ! They should update it as cancelled so that I can get my money back but they aren’t ! Whenever I email them, they say it has been canceled n refund will reach you but then in app it’s still on pending list n they msg me on my no your booking is still pending !...
Complaint comments  Read comments Complaint category Railways

Ixigo — didn't get ticket refund

 Amruta Lavekar - Thite on Jul 7, 2018
I was making a train ticket from dadar to pune via Chennai mail / train no. 11027
It was a 3AC ticket and total fare was ₹1080
booking id - IXITR[protected]
I paid via my debit card. Transaction was successful but unexpectedly i couldn't make the ticket.
I was assured that i will get my money back within 5 days but now its more than that.
My ticket was of 28 june 2018
Therefore i want my money refunded back as soon as possible....
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — payment successful but booking pending and amount debited

 Mɽ Shahił on Jul 1, 2018
I booked 2 tickets from DANAPUR to PUNE on 1st july 2018 through ixigo app.

I made payment but it showing that booking pending payment successful.

So whether i would get ticket booked or amount will be credited to my account and when it will be credited coz journey date is 4th july.

When this issue will be solved.

Booking Id: IXITR[protected]...
Complaint comments  Read comments [1]Complaint category Banks

Ixigo — money return

 Jasmeet Kapoor on Jun 29, 2018
As per my complaint is i booked 2 tickets for new delhi to amritsar rs 510/-. On dated 21/06/2018. But tickets confirmation is failed and payment status is successfull. So i didnt recieved my refund payment last one week.
My account no. Is ac/ [protected]
Ifci - punb063200

Hope as soon as you give up my money.

Thanks

Jasmeet singh...
Complaint comments  Read comments [7]Complaint category Other

Ixigo — refunding problem

 Santhy Elizabeth on Jun 26, 2018
I cancelled my four tickets of rupees above thousand (1000₹)..
I got the message within five (5) days it will be refunded.
Now eight (8) days are finished..
But till now it's not refunded..
How will get the money??
Did it will refund?
Please accept this complaint & start refunding procedure..
I don't want to cheated by this application & consider this complaint & refund it...
Complaint comments  Read comments [2]Complaint category Banks

Ixigo — I don't receive my tickets

 Manpreet aulakh on Jun 24, 2018
I book my tickets today at 2pm btt i dont receive any status of mt book tickets.
Moreover paytem are also succesful but i dont receive tickets.
My order no is ixitr[protected]. Pls send my tickets status, i use ixigo app in my mobile phone. My ticket status is pending please solve my trian ticket status
Otherwise you do not solve my problem then you refund my payment fast....
Complaint comments  Read comments [3]Complaint category Railways

Ixigo — payment successful but booking failed

 parth kaneriya on Jun 23, 2018
Dear sir/ mam
I request to solve my problem
Details:
Date of 16th june 2018
My two order id for train booking is
Ixitr[protected] &
Ixitr[protected]
Transection of amount was deducted from my bank account but booking was failed and still the amount of booking is not refund in my bank account please refund in my account. I wish that my problem is resolved as soon as possible. Thank you...
Complaint comments  Read comments [3]Complaint category Railways

Ixigo — details of refund process

 karran singh on Jun 22, 2018
I booked a ticket from dee to bkn. Date of journey was 14 june, 2018. Its shows waiting 22, 23, 24. And final status was 2 seats was conform and one is showing waiting. So what is the process of refund for waiting person ticket. Pnr no. : [protected] train no. & name : 12457/dee bkn s f express quota : general (Gn)
Transaction id: unxgx1kskzp8z2wno date & time of booking:[protected]:21:25 class of travel: ac 3 tier sleeper (3a)
From: delhi s rohilla (Dee) date of journey:[protected] to : bikaner jn (Bkn)
Passenger mobile no : [protected]
Ixigo booking id : ixitr[protected]...
Complaint comments  Read comments [1]Complaint category Travel Agents

Ixigo — repayment of cancellation ticket [Resolved]

 Ghanashyam sahoo on Jun 18, 2018
Dear sir
I have booked a ticket on 6th june from bbs to gaya jn, order id is ixitr[protected] & also canceled the same i'd is ixitr[protected] on 9th june but till now i haven't receive my refund amount.
So please take necessary steps & repayment my amount. So that i will be your regular customer ahead
Best regards
Ghanashyam sahoo
Uco bank
Debit card...
Complaint comments  Read comments [2]Complaint category Credit Cards

Ixigo — money get deducted but tickets booking status is pending [Resolved]

 Zaheer Khateeb on Jun 17, 2018
I have book ticket from raipur to bilaspur on 17th june 2018. I have tried to book it for 4 times. And everything time i got a message payment successful and booking pending... 3 times my account was debited. Only one payment status is showing that refund is initiated. But till now other two payment refund is not updated.
I thought it was some network problem again in evening at 10 pm i tried to book the train ticket from raipur to bilaspur. Again same problem. Payment successful and booking pending. What is this yaar.

I think you guys. This people are cheating us. Just making...
Complaint comments  Read comments [3]Complaint category Railways

Ixigo — transaction successful but ticket didn't make. [Resolved]

 Ravi Shankar Saxena 16 on Jun 17, 2018
I was making a train ticket from kanpur to etawah via gomti express i. E. 12419,
It was a cc ticket and total fare was ₹620/-.
I paid via my bob debit card. Transaction was successful but unexpectedly i couldn't make the ticket.
I was assured that i will get my money back within 5 days but now its more than that.
My ticket was of 11 june at 10.01 am.
Therefore i want my money refunded back as soon as possible....
Complaint comments  Read comments [1]Complaint category Travel Agents

Ixigo — cashback not credited [Resolved]

 chandrika1509 on Jun 16, 2018
Booked a flight from hyd to phoenix with the code save11
From csgayatri1509@gmail.com (Ixigo account)

Following details are

Emirates flight 525
Aug 3-confirmation #emt[protected]no updates
Hyderabad hyd
4:35 am
Dubai dxb
6:40 am
Emirates 525
Hyd to dxb aug 3, 4:35 am
Emirates 201
Dxb to jfk aug 3, 8:30 am
Jetblue 135
Jfk to phx aug 3, 8:23 pm...
Complaint comments  Read comments Complaint category Airlines

Ixigo — amount did not refund booking id:ixitr31829989979 [Resolved]

 Abin Sajeev Pamplaniyil on Jun 16, 2018
Hai.
I had booked my train ticket on ixigo and the amount transation had done successfully but last i had loos my password and i did not get my tickect
So the booking had failed. So the deducted amount of 230 did not refunded till today
Id number id:ixitr[protected] i had wite till 5 days and amount did not refunded can u take necessary arrangement for refunding the amount as soon as possble....
Complaint comments  Read comments [1]Complaint category Railways

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