Ixigo Complaints & Reviews

This is with reference to my ticket PNR no EBQA5D, flying on 25th Aug from Del to BLR. While filling booking details I have mentioned correct name in the booking form as Mr. Mukesh Kumar Agarwalla. wile Ixigo team while issuing the ticket they have mentioned my name as Mukesh KumarMr Agarwalla . Due to the mistake I am not able to update my Frequent flyer no on air India web site and I was told by the airline that i will not be able to fly...

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Dear Ixigo Support Team,

I am writing to formally raise a concern regarding a refund for a flight booking made through your platform. My mother was scheduled to travel from Kolkata to Pune on Flight QP1562 (Akasa Air) on 6th July 2025. Unfortunately, after boarding, the flight was cancelled due to a bird strike.

Akasa Airlines issued a credit note for the cancelled flight; however, I have not received the refund...

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Address: Gurgaon

I had booked a ticket from Jaipur to Hyderabad for 6th June, but later rescheduled it, for which I was charged ₹3000. I rescheduled the journey to 6th July, but then cancelled the ticket on 12th June through the official Air India website.

After cancelling, I received a message from Air India stating that ₹5581 has been refunded to my booking partner. However, when I submitted a request regarding the refund, I was informed...

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Ixigo says by giving an ARN number that refund has been successful but I have not received any refund. I contacted ICICI bank and they told me they cannot check ARN number. I was supposed to get the refund amount by yesterday 1st of June. I have not received any refund.
This is my booking ID IF[protected]. RRN/ARN number for

reference -

(74332745151515073321588 and 74332745151515073321612)
In...

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I have booked a bus ticket from Madurai to Bangalore on May-6-2025. But I received a notification stating booking has failed and the Transaction number is OB[protected]Z4M. (Sri Siddhan travels).

Post this I recieved a message fro Sri Siddhan Travels that your booking is confirmed before 1 hour to board the bus. But I already booked some other travels from make my trip to Banaglore.

So its clear that problem with...

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Sir,
This is to inform you that I had a flight From Guwahati to Kolkata on 22.02.2025 Alliance Air • 9I 758. The PNR no of my ticket is 2SKNPM . Two o[censored]s were supposed to travel, Mr. Jim Tudu and Mr. Sk. Adib Bin Ahamed. The ticket costed me Rs. 6670. However the flight was cancelled and the refund I received was Rs. 5582. Since, the flight was cancelled by the airline itself I, am supposed to get the full refund in this regard. I...

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Address: dewa

This is regarding the train booking which I did in IXIGO site (PNR# [protected])( BOOKING ID:IXITRS[protected]), after seeign the claims in their ad/banner confirm ticket else 3X return with no terms and conditions remark in it or * mentioning in it .

But surprisingly after my tickets not confirmed I didn’t received the amount as promised by them .
In summary
I paid total amount = 8368 /-
For which...

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Made a transaction from ixigo and entered irctc login id and payment was done for ticket using upi but ticket was not booked. Debited amount - 1340, date and time : 1 Nov 2024, 01:59 pm and transaction id is[protected]. But in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 1340 asap.br...

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My incident is as follows
I was entering to pf 3 through the rear entry of Mangalore Rly Station Maveli express Mangalore to TVC
time 5;10 pm
Departure time 5.30 PM
I was travelling with kids' baggage etc

See parked train @ pf 3

We entered the train b4 3ac

Once we entered the train the lights were on, since the train was not moving as expected I checked with the attendant by 5.45 pm, and he only informed us we had boarded the wrong train which was not Maveli it was Malabar Express as confirmed by coach attendant

Train Maveli Already Left from another PF

Since the train was fully occupied I had no other choices other than standing in the pf with my 3-year-old twin children's

Ixigo customer support has been notified about the posted complaint.

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इक्सिगो ग्राहक√ आप ixigo हेल्पलाइन} नंबर +91/7541-*005~700 पर भी कॉल कर सकते हैं … मैं ixigo पर शिकायत कैसे करूँ? ग्राहक√ आप ixigo हेल्पलाइन} नंबर +91/754-*1005~700 पर भी कॉल कर सकते हैं…...

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How √do I complain on ixigo?( 7541-OO5-7OO )customer√ you can √also call on ixigo helpline} number+07541-OO5-7OO .ixigo customer√ you can √also call on ixigo ......

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How √do I complain on ixigo? customer√ you can √also call on ixigo helpline} number+[protected].ixigo customer√ you can √also call on ixigo ......

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Address: Gurgaon

Hi
I booked a ticket via IXIGO from Chennai to Colombo, they deducted my money. I received another email stating booking cannot be made. refund will be issued in 7days. I have still not received any refunds. I have tried to email and call they have not responded. I have provided booking details below.

Booking made on 30th June 2024
Booking ID IF[protected]
Name:Aquilla Maria Anselm....

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My flight (spicejet- flight no.- 8448) was cancelled on 17th July. And I haven't recieved the refund.
Spicejet confirmed that they have initiated the refund and have asked me to contact you.
Kindly look into the matter keenly, and please provide me with further details and refund update.
Thanking you.

Ixigo customer support has been notified about the posted complaint.

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Hello sir, i booked a flight from mum to delhi on 13th june for 22nd june through ixigo. i cancelled it with the parent airline that is akasa air, and they processed my refund to the third party ixigo, but i have not recieved that refund from ixigo which akasa air gave them. please look into this.

My flight details:

booking id: IF[protected]
Naman Agarwal
Akasa air qp1120
Mumbai to delhibr...

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Booked a train ticket with TRIP ID IXITRS[protected]. Ticket was booked on 1 June 2024 and the same was cancelled on 2 June 2024 due to failed booking. The money was not refunded to the bank account whereas it showed that refund is initiated and is completed.

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Jun 4, 2024

Verified Support

Hi Suruchi, we are unable to see your booing ID as it is hidden by the platform. Please reach out to us via [protected]@ixigo.com

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Address: j 103 , queens tower , opp medipoint hospital , aundh , pune

I had booked flight ticket from pune to ahmedabad akasa flight no QP1509, PNR C95K3A on 13th may 2024.
I ticket issued by ixigo showed seat 16 E alloted to me. While web checkin there was no seat alloted to me, I contacted both akasa and ixigo customer care, my seat number 16 E was reflected in ixigo system but not in akasa. I had to pay extra Rs. 1200 for the seat. Had been seat shown in my ticket I would have booked other free seat, but due to error from ixigo I had to pay extra amount.

Ixigo customer support has been notified about the posted complaint.

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A booking for flight from Kochi to Bangalore was done yesterday (29/04/2024) for two people under emergency circumstances and due to changes in events following the book the flight needed to be rescheduled to 05/05/2024. The website on rescheduling showed that the final amount to be paid for rescheduling as rs 996 considering both airline service and Ixigo service however the portal was experiencing certain failure. Hence contacting the customer...

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Address: Dehradun, Uttarakhand

Hi my train dated: 18 April 2024 Shalimar from saharanpur to jammu tavi (PNR:[protected]) got cancelled but till now I haven't received any refund. Even the ixigo chat support and call support not responding properly please look into this matter I want my money back. Want immediate respond.

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

May 10, 2024

Verified Support

Hi there, we are unable to locate your booking or registered contact details in order to check this. Please reach out to us via [protected]@ixigo.com so that we can assist you better

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I had done booking on 18 march of Rs. 16488.77/- which is still not reflected to my source account. so i request you to refund my amount as soon as possible.
Booking Mob No- [protected]
Mail id- [protected]@gmail.com
Booking Id- IXITRS[protected]

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

May 15, 2024

Verified Support

Hi there, we are unable to locate your booking or registered contact details in order to check this. Please reach out to us via [protected]@ixigo.com so that we can assist you better

Reply

Ixigo Customer Care

from Gurugram, Haryana

May 19, 2024

Verified Support

Hi there, we are unable to locate your booking or registered contact details in order to check this. Please reach out to us via [protected]@ixigo.com so that we can assist you better

Ixigo Complaints & Reviews

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Ixigo reviews & complaints(2420)

Wrong name mentioned on my ticket

Refund of cancelled flight by akasha air flight number qp1562

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Refund not refunded even though ixigo claims "refund successful"

OB151989950Z4M. (Sri Siddhan travels).

Partial refund of airline fare

total scam misleading ad, saying 3x where as they come up with t&c while refunds

Payment was done but ticket not generated

Wrong pf shown through ixigo app

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Ixigo customer care

Ixigo toll-free number (7541-OO5-7OO)

How do I complain on ixigo?

refund not issued for colombo

Refund for cancellation

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Refund not recieved from ixigo

refund of train ticket to the account

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Flight booking error

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Additional charges for rescheduling

Train got cancelled

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Refund not reflected to bank account

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Ixigo reviews & complaints(2420)

Wrong pf shown through ixigo app

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Refund for cancellation

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refund of train ticket to the account

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Flight booking error

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Train got cancelled

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Refund not reflected to bank account

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