Ixigo Customer Care
Le Travenues Technology Pvt. Ltd. India.
Customer satisfaction rating: 26%
Submit a Complaint
93
COMPLAINTS

Ixigo Customer Care

Le Travenues Technology Pvt. Ltd. India.

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Address
2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
55
down
16

Fax:
Fax:
+91 12 4404 5281  

Additional info

Key Executives

Mr. Aloke Bajpai
Co-Founder and Chief Executive Officer

Mr. Rajnish Kumar
Co-Founder and Chief Technology Officer

Mr. Parveen Kataria
Assistant Vice President of Finance & Accounts


Mr. Parivartan Kukreti
National Head for Ad Sales

Ms. Apoorva Harduley
Head of Product & Data Quality



View More Information...

Customer satisfaction rating
26%
Complaints
93
Pending
68
Resolved
7
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So far so good - The company responded to our notifications and is working on resolving complaints.

Ixigo related photos (19)

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Ixigo Complaints & Reviews

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Ixigo — money deducted from the account but tickets have not been booked

 Pranav971 on Jan 21, 2018
Hello
I tried to book a ticket of air india from Chandigarh to pune on 21 /01/2018. The flight number was AI813 and the departure date was 28/03/2018. The required money ₹4092 was deducted from my bank account but I did not get any ticket or confirmation from either ixigo app or air india. Please look forward to this problem because it is really freaking me out.
P.S. I had tried ixigo for first time and if this issue is not resolved immediately then I won't be able to use this app for next time . Thank you...
Complaint comments  Read comments Complaint category Airlines

Ixigo — status of my refund amount

 anit.kumar@jspl.com on Jan 18, 2018
Dear ixigo team

1. I booked a ticket for 04 person in train no 12442, rajdhani exp for 31 dec 2017 vide
Pnr - [protected]
Transaction id - [protected]

2. Subsequently i cancelled the above ticket on 31 dec vide cancellation id - [protected] and an amount of rs 1915 refund was initiated

3. It was mailed to me that refund of rs 1915.00 will be refunded in 10 days.

So far the refund amount has not been credited in my account and in irctc site the status is showing 'rds'.

Request you to kindly revert back...
Complaint comments  Read comments Complaint category Railways

Ixigo — ticket cancellation and refund issues

 vinay nalam on Jan 16, 2018
I have booked a ticket in ixigo app which is redirect to my irctc account and it gone well. But unfortunately i have another schedule so i cancelled that train ticket successfully. Later i have received a message from ixigo that the amount is refund to your account with in 10 days sounds good. But i have received another message from irctc like please collect your refund amount from agent. Is this ixigo is an agent? I have booked my train ticket by using my debit card. Is ixigo transfer refund amount to my card?...
Complaint comments  Read comments Complaint category Railways

Ixigo — money deducted but train tickets not booked

 Sompriya Dalui on Jan 13, 2018
This is to notify you that i tried booking two tickets from bhubaneshwar to howrah and the moment i made the payment the page went off leaving me with no options of putting the password. Although the tickets weren't booked, my money amounting to rs.308 got deducted. This is not a process to run an application when you don't have proper procedure.
Kindly let me know how soon will it be refunded and if you want to run your app successfully, provide a customer care number and solve the problems to avoid such hassles.

For your reference,

Booking id: ixitr[protected]
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — train ticket booking

 Victor Daniel on Jan 12, 2018
Hi good morning.

I have booked train ticket on 17/12/2017 from ixigo app and money was paid rs of 720 due to exceed of time the ticket was not booked and i received a msg saying (Victor, sorry booking for your yresvantpur jn to raichur train with booking id: ixitr[protected] was not confirmed refund of rs 720 has been initiated and will be credited to your account within 10 working days.

Its been more than 20 days still i didnt get my money back i request you to do the needfull thank you....
Complaint comments  Read comments [2]Complaint category Other

Ixigo — refund regarding

 Barath_viji on Jan 10, 2018
I have booked train tickets from chennai mas to salem.. Since there was a change in the plan and the tickets were not confirmed and it was in waiting list, so i have cancelled my tickets and i got a message that i should get the refund from the agent, but i don't know who is the agent can you please explain about this... And the amount is huge around 1100 should be refunded to me... Please explain me about this... My number is [protected]...
Complaint comments  Read comments [2]Complaint category Railways

Ixigo — cancellation of ticket not permitted

 Zayf Siddiqui on Jan 10, 2018
Sir,
I booked a ticket for 9th january 2018 from bhadohi (Boy) to anand vihar terminal (Anvt) at bsb garib rath train no.-22407. The tickets were confirmed. But due to 3 hours of delaying. I tried to cancel all of my tickets from ixigo because it was not directly booked from irctc. The cancellation process showed "cancelation process is not permitted after the journey date." but the train was already late and reached at 00:44 i. E. 10th january 2018 to the boarding station bhadohi. Tdr file is also not being processed because of the same issue.
Kindly do revert back as soon as possible!...
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — money deducted but no feedback or response from ixigo or cleartrip

 rajeev sachwani on Jan 9, 2018
I have booked two tickets from ahmedabad to mumbai for 27th march 2018, they have deducted my money and not received any email or response from them.

Tried to contract both ixigo and clear trip but there is no response. There is no contact detail for ixigo available online and cleartrip ask for booking id which is still not generated.

This is frequent activity from such kind of websites...
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — cashback not received [Resolved]

 Sonu Rangrej on Jan 8, 2018
Hi team,

I have booked a flight from ixigo mobile application as a new user with"twice600" coupon code to get an eligible cashback of rs 600 as ixigo money in 48 hrs after booking confirmation.

I have not received cashback money in my account yet.

Below are may details,

6e 625 indigotrip id: prl05dpgxsy | pnr: vez2fj
Delhi to ahmedabad

Reference number : prl05dpgxsy
Generation time : 06-jan-2018, 13:05:39
Booking status :
Confirmed

26/02/2018 - new delhi to ahmedabad - by air
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — refund money pending from ixigo

 dipen jit on Jan 7, 2018
Hello sir, kindly note on 4th january 2018 night around 10:40pm. I was booking train tickets for 03 person in 19061 ramnagar xp. For 19may 2018 from borivali to bareily jn. Although the money i. E. An amount of rs 3993/- was deducted, but no booking occured. It showed that money will be refunded in 10 days. Please help me to get money as soon as possible plz.

Transaction id:ixitr[protected]
Refund amount 3993.00
Reference id: [protected]

Regards
Deependra singh
Deependra. Rawaat@rawaat.com...
Complaint comments  Read comments Complaint category Other

Ixigo — refund agent

 Barath_viji on Jan 7, 2018
I have booked train tickets from chennai mas to salem.. Since there was a change in the plan and the tickets were not confirmed and it was in waiting list, so i have cancelled my tickets and i got a message that i should get the refund from the agent, but i don't know who is the agent can you please explain about this... And the amount is huge around 1100 should be refunded to me... Please explain me about this... My number is [protected]...
Complaint comments  Read comments Complaint category Railways

Ixigo — train booking not successful amount not refunded

 Gopaliaf on Jan 6, 2018
Unsuccessful train booking
Passenger _02
Debited amount 470
Ixigo transaction id (Ixitr[protected])
Net banking i'd (Igacrfvos7)
Kindly resolve at the earliest
Passage er details
1. Gopal jadhav
2. Geetanjali h
Train nam (Htt hubli express)
Journey from pune jn to bijapur.
Ixigo customer care not responding when i tried to call many times... Many customers have same complaint... Kindly resolve.
Thanks with regards......
Complaint comments  Read comments Complaint category Railways

Ixigo — ticket is not showing

 Asjadhhussain on Jan 6, 2018
Hello sir, i booked a flight ticket from dehradun to srinagar, name is reyaz ahmad ganie, by using this app my login id is asjadhussain9064@gmail.com, and the amount of the ticket is debited which is 1104rs but my ticket is not showing in this app, while i was used coupon code money for five huge rs cashback ixigo money, and my ixigo money also redeemed which is 250rs.
Help sir...
Complaint comments  Read comments Complaint category Airlines

Ixigo — ixigo refund [Resolved]

 rvk319 on Jan 4, 2018
Today on 4th january 2018 in morning around 9.15 am. I was booking train tickets for 03 adults in 19322- rjpb-indore exp for 4th may 2018 from jaunpur to indore jn. Altough the money i. E. An amount of rs 1241/- was deducted but no booking occured. It showed that money will be refunded in 10 days. Kindly ensure an early return of money plz.

Transaction id: 3tpnht14i74lmka63
Refund amount 1241.00
Reference id: [protected]

Regards
Rahul vishwakarma
Rahulv555. Rv@gmail.com...
Complaint comments  Read comments Complaint category Travel & Vacations

Ixigo — complaining about not refunding of money from ixigo

 Shubhu1144 on Jan 3, 2018
Hello sir/madam
I am mr. Shubhankar singh i have just tried to get my ticket booked by ixigo. I have pay it by online but i didn't receive my ticket and tried to contact to contact ixigo customer care service but they didn't answer our call. I want to get a ticket or else money back. Because its important for me to do as soon as possible.
Please sort it out as soon as possible.
Thank you...
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — money was not refunded [Resolved]

 SAdi8092248796 on Jan 2, 2018
Sir i deduct my money from my account through ixigo app in mobile for booking a train ticket from tatanagar to mumbai on 23/12/2017 ticket was not booked and msg comes that within 10 working days money will be refunded in the account booking id is [protected].. Till now my money of rs 1381 is not refunded and today is 02/01/2018.. Pls help me sir... When was the money will be refund in my account pls give the reply......
Complaint comments  Read comments Complaint category Railways

Ixigo — about railway ticket cancel, booked by ixigo apps

 Raghib Hussain on Jan 2, 2018
I booked a train ticket for my journey from secundrabad (Sc) to manchiryal (Mci) on dated 02/01/2018 by telangana express (Train no. 12723) by ixigo apps, my journey date on 02/01/2018, unfortunately my train was late more then 8 hours. I want to try cancel my ticket on irctc site a message is reflecting that this ticket has not been booked through irctc site. I am also try to contact with ixigo customer care no. So many time no any reply by customer care no. How to cancel my ticket and refund my money.
Please help me about these messege and ban to ixigo for cheating apps...
Complaint comments  Read comments [2]Complaint category Railways

Ixigo

 parasharanil209@gmail.com on Jan 2, 2018
सर्
Pnr no.[protected]
Booking id ixitr [protected]
Swarna jayanti rajdhani exp.
Ahmedabad to jaipur
Cancel date 28/11/2018
Refund amount 1650/-
Name anil kumar
Sir
आपका sms आया है कि 10 दिन में पैसे रिफण्ड होगा जो आज दिनांक 2/01/2018 तक नही हुआ आपसे अनुरोध है कि आप इस रूपयों को जल्द से जल्द दिलवाने के कष्ट करें
पूरी...
Complaint comments  Read comments Complaint category Banks

Ixigo — train detail show wrong

 virji on Dec 29, 2017
Hello sir i am from bhavnagar gujarat in these application train no 59228 which goes to surendranagar at 5 am morning but in these the route are shown only for bhavnagar to botad so please correct these wrong detail, due to these detail people is mis guide and not get proper guidence. I already attach the photograph of train schedule in these photo train no 59228 show bhavnagar to surendranagar but your application shown bhavnagar to botad....
Complaint comments  Read comments [2]Complaint category Employees

Ixigo — not get refund

 Vjragav22 on Dec 27, 2017
Dear sir,

I have booked train ticket from h nizzamuddin to chennai central. I have canceled it at 19/12/2017.
Still i am not get any refund from ixigo for following booking id:ixitr[protected]
For ticket which i was cancelled.
And my pnr number is [protected].. That ticket was refunded by irctc. Still i am not get any refund. Kindly refund my money to my account....
Complaint comments  Read comments [2]Complaint category Travel Agents

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