Punjab National Bank [PNB] — money stuck between bank and phonepe

I wish to bring your attention that ₹10, 000 has been debited from my account on 11/09/2017 while transferring money to phonepe. It should be reflect in my phone pe account but it didn't.
Many times i called customer service of punjab national and also visited home pnb branch (Bara bazar hazaribag) but they denied to take complain and process of charge dispute file.

My account details are:
Name: himanshu kumar
Account no.:[protected]
Ifsc code:punb0663500
Account type: saving
Transaction no.: p1709111201473893300748

I request you to look into the matter as soon as possible and return and refund the money to me.

Regards
Himanshu kumar.