Punjab National Bank [PNB] — Money transfer from PNB bank account using PayTM not credited to user account

Address:

Raipur Road Deal, Dehradun

I transferred rs 15000 to one of my friends through Paytm "Bank to Bank transfer mode" on 18 Nov 2020 at 11:17 AM, he received the msg that money will be credited to your account by tomorrow but the user never received that money and in my account statement the amount has been debited. and never refunded back.

I have had sent a mail to bank and tried to contact them through there customer care number which never get connected.

My bank details:
Account Name: Deepak Prasad
Account Number: [protected]