Punjab National Bank [PNB] — online shopping refunds

I had purchase a shirt from myntra it's about 1049rupees and the size doesn't fit me well, I request to return my order, request has accepted till 16 april 2019 and the item had picked up till 17 april, and the refund amount has toh inicate within 7-10day in my pnb account but the till now 10days over rupees doesn't reflect to my account. They gave a reference no. to talk to the bank customer service they will provide because they told they had innicate that amount ... I had called to bank also but they also answered same. I don't know what to do ... This is very bad experience for me.
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    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
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