[Resolved] Punjab National Bank [PNB] — recharge failed but not amount not refunded

Ravi28193

from Delhi, Delhi

Address:

Ghaziabad, Uttar Pradesh, 201002

I recharged my prepaid mobile 2 times ₹399, 399 phone pe on 29/03/2019 and done full payment by phonepe app was failed on 29/03/2019 and now phonepe is saying that refund has been send to bank. But refund was not credit in my account. Refund transaction id - t1903290822415273111242 & arn no -30001090899088089561878
But customer service is saying the issue is bank network and can only check if money came to your account or not.
Same behaviour by branch also.
Don't know what to do
My a/c no. - [protected]
Ifsc / punb0205100

+8 photos

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Apr 18, 2019

Complaint marked as Resolved

I recharged my prepaid mobile phone number in phone pe app on 29/03/2019 . Recharged failed but amount is not credit in my account One payment is credit today 18/04/2019in my account but second payment is not credit in my accont . Transaction ID -T1903290818468295575774 ARN NO. -30001090899088089548255

Punjab National Bank [PNB] customer support has been notified about the posted complaint.