[Resolved]  Punjab National Bank [PNB] — Refund from Amazon is not credited in PNB Account

Address:

Sector 63, Noida

I got refund initiated of amount Rs, 20999 from Amazon on September 6, 2021 to my PNB account ([protected]) with refund reference # 30005112301230024053455 but the amount is not reflecting in my account as of now three days later. Calling Amazon they say I have to follow with PNB with the reference number, but PNB customer care says they can't help and I have to visit the Bank Branch where the account is. Visiting the bank branch is not possible as I am in another city far away from the bank branch. Kindly help.