Punjab National Bank [PNB] — refund has not been credited to my pnb account

Sanskarita Chauhan

from Surat, Gujarat

Website:

Punjab national bank

I had purchased 2 sneakers from myntra and i cancelled the order, the online shopping portal claims that they have initiated the refund but the money is not being reflected in my account. When i contacted the back they said that they are helpless and they cannot do anything as they are not able to see the amount credited to my account but on the other hand i have been provided with the refund reference no. For my transaction which is "[protected]" for rs. 2406 and another refund reference no. For another transaction is "75105178257001322715754" for rs. 2406.
The online shopping site says that the refund is given within 7-10 days if you shop with your debit card. And i cancelled the items on 13th of september and it's already been more than 10 days and i haven't received the refund yet. Please kindly help me out with the same and i need my refund back as soon as possible.

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Punjab National Bank [PNB] customer support has been notified about the posted complaint.

Sep 24, 2018

Updated by Sanskarita Chauhan I have also withdrawn the account statement and that my money has been deducted but it never got credited again and when I contacted the myntra they asked me to dispute the transaction with pnb as 'Refund not processed'.