Punjab National Bank [PNB] — refund not received, already processed by the merchant

Address:Dehradun, Uttarakhand, 248001

I would like to say that i had booked a ticket from your redbus from delhi to dehradun on 27/6/2019 by my debit card. But due to some reasons, i cancelled my ticket. As per the details provided by redbus, refund has been processed by redbus on 28th june 2019, the amount should reflect in my bank account within 7 business days.
After 15 days from the cancellation of my booking i have not received the refund.
When i talked with the team of redbus they informed me that they had already processed the refund. They also send me the screenshot of the refund initiation.
I request you to kindly investigate the case asap.
For your reference, i am sending you the some documents related to it.
Po number:[protected]
Refunded amount: rs.358.7/-
Refunded reference no.:[protected]
+1 photos
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I have anppf ac in pnb bilaspur himachal MYPPF OLD AC IS 056700PPF[protected] THIS AC START MY AC .IN 2009 IN THE YEAR 2012 I am transfer my ac to bilaspur PNB AT THAT TIME BILASPUR BANK NOT ADD MY INTERST 3 YEAR KINDLY SOLVE MY PROB MY LATEST AC NO IS 338200PPF[protected]

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    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
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