Punjab National Bank [PNB] — refund not received by amazon

Address:	ward no 8, Champawat, Uttarakhand, 262309
Website:	pnb and amazon

I ordered a product from amazon which i found damaged so refund of amount rs 489 was initiated fromm amazon on 15 feb 2019 and it was to be added to my account by 22 feb 2019 but its 27 feb 2019 i had not recwived the refund and i called pnb customer care and told them about this and gave them reference number for payment made by amazon for refund but they told me that we cannot do anything to check from this reference number and so please solve this issue fast refrence number for refund is[protected].