Punjab National Bank [PNB] — Refund not reflected in my bank account

Hlo,
I had done a electricity bill payment of Rs. 1542 via free charge on 16-May-2020 but that transaction was failed but the amount from my bank account deducted then I applied for refund after then free charge initiated my refund but till now my refund not credited in my bank account free charge give me a RRN number and suggest me to contact with the bank.I contacted with bank branch also but they can't understand this issue. Please help me in getting my money back.
RRN number[protected]
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    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
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