Punjab National Bank [PNB] — Refund not yet credited to SB Account

I did online payment of Rs. 5603/- to PolicyBazaar for a proposal of my car insurance from Orientral Insurance. But, my proposal was rejected. I got a message from PolicyBazaar on 29 Nov 2020 that they have successfully processed the refund of Rs. 5603/- and the amount will reflect in my bank account within 3-4 working days. 11 days have passed but still that amount is not credited to my account.

The ARN given by them is[protected].
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Punjab National Bank [PNB] customer support has been notified about the posted complaint.
Dec 14, 2020
Updated by GR Dhyani
Still my complaint is not resolved. Neither PolicyBazaar nor PNB is paying any heed towards my issue. More than 15 days are passed. Now I planning to take up this issue with Consumer Grievances Cell of Govt. of India and PNB ombudsman.
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