Punjab National Bank [PNB] — refund related issue of my order

Address:

17/8 krishna colony bhiwani, 127020

I done the transaction in 28 march 2019 in amazon but the transaction is failed and the i fill the application in bank but no response from bank side. Plz and no response for the amazone side. I tried to multiple times to call amazon customer care and pnb bank but no response for both side
Plz resolve my issue and provide my payment
Name - parag

Complain no. - sra[protected]

I done the transaction in 28 march 2019 in amazon but the transaction is failed and the i fill the application in bank but no response from bank side. Plz solve my this issue

Ammount is 8999
Acc no. [protected]
Date 28-march 2019