Punjab National Bank [PNB] — regarding refund from amazon india

Address:

Rahul sailwar near pawan automobiles narsingh ward kareli

Hello sir /mam
Maine 27 ko amazon mai ek order place kiya tha par wo lockdown ke karan return ho gya. Amazon company ne 30/5/20 ko refund kiya but wo refund abhi tak mujhe mila nahi refund amount 388 ka hai mine punjab national bank ke customer service pe bhi baat kar li wo keh rahe aise koi refund nahi aaya fir maine firse aaj 8/6/20 ko amazon pe baat ki unhone kaha sayad amount stuck ho gya hai aap yha pe complaint register kr do. Please sir meri is mamle mai madad kre.
Thankyou
Rahul sailwar