Punjab National Bank [PNB] — transaction failed but payment not refunded yet

Address:

Shivpuri branch , ludhiana, Ludhiana, Punjab, 141008

Sir my name is nansey. I have my bank account in shivpuri branch, ludhiana. My account number is [protected]. I was paying my installment of gold loan to manappuram gold loan of rs 2754 on 31 march 2019. During payment amount was debited from my account but payment was not done in manappuram the status was of failed payment shown on manappuram application and account was debited. Till now payment is not returned and customer care representative are saying that payment will return in 45 days we can't do anything. My complaint number is a[protected]. Sir plz help me. I don't have any money in my account and i have to do some important transaction. I again registered a complaint on 22 april but still there is no any support from bank till today. Plz help me in this matter.