Punjab National Bank [PNB] — Transaction processed but not credited from 15 days

Sir,
My name is nilesh singhania and i had ordered a vivo v19 product on 17/07/2020 from amazon. The product delivery was rejected due to some reason and the refund of rs 20, 999 for the same was initiated on 24/07/2020. It was expected to be received in 3-4 days.

Amazon gave the reference number: 75503720207041148432661
But pnb has still not credited the amount.
I have complaint about the same here already but no action has been taken till now.
My card number is [protected].
Please look into this matter and help me as soon as possible.
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