Punjab National Bank [PNB] — unwarranted money withdrawal.

Hi,
I have lodged a complaint to banking ombudsmen (Complain no.-[protected]) regarding a unwarranted withdrawal, shared below. Many time i tried to communicate with banking ombudsmen team dropped mail many times but never got any revert.

I registered a complaint through the banking ombudsmen portal regarding a money withdraw issue from the atm with complaint no.-[protected] on 9 april 2018 regarding a transaction of rs 10000 which i never made.
Before that i complained to pnb customer care and to my home branch which is pnb, bhimtal. Customer care closed the complain number (A[protected] saying that i made the successful transection but i never even tried to witdraw that amount.
My home branch is not providing any update on this matter i called them many times dropped mail, informed about the whole issue but they are not providing any update.

I also registered the police complain but they said to complain with banking ombudsmen, its been a long time but non one is concern about the issue,
Kindly look into the issue and help me.
If any other information is required please let me know.