Punjab Roadways — About not taking short route passangers for journey

The buses who start journey from amritsar to further city are much complicate in taking the passengers.
If the bus going from amritsar to jalandar than the bus collector first prefer the passanger of long route and deny entry for passanger of small route.
Why this thing is happened in our state especially for punjab roadways.
everyone has equal right on front of constitution so, who is reponsible for this.if punjab roadways bus driver and collector are behaving like that then what can we do.
If someome come from small city and had no opportunity or right to take that.
So, i request to higher official to take strict action regarding this and punish or suspend those who done this thing.