Punjab Roadways — against authorities and websites making money

Website:

Pepsu.com

This is the worst this website, the authorities, drivers and enquiry people can do. I booked a bus ticket from kashmiri gate isbt. The bus boarding was from platform 22. The bus was scheduled to leave at 3:10a. M. And i arrived at 3:00a. M. But there was no bus at platform 22. And i had no informtion regarding the bus number and the driver. Contact number of enquiry was not available (Unreachable) and no one was there at enquiry counter. The bus was wrongly placed at platform 27 without the information of the customer. And due to this i missed my bus. I want an enquiry against everyone and want my refund. Do reply or i will be taking this battle to twitter now.