Punjab Roadways — Bus conductor behaviour

Sir, I am daily commuter between pathankot & Gurdaspur today evening, I were waiting at Dinanagar for a bus to pathankot.Punjab roadways bus bearing reg no PB06M-9511 arrived at 04:45 PM but to my surprise conductor hasn't allowed any of the passenger to board a bus for pathankot.He told all o[censored]s, that BUS WILL NOT GO TO PATHANKOT & WILL RETURN BACK FROM GURDASPUR BYPASS.As I am using & following PUNBUS app, I again ask him but he straightaway refused.i usually prefers to travel by roadways bus instead of Pvt buses but behaviour of conductors shows that he is having GOOD UNDERSTADING with Pvt bus operators.i don't want any punishment to conductor but if any service is given for the welfare of public by govt, it should be extended in proper way to public.i am having few screenshots of PUNBUS app which clearly indicates that bus was on his proper journey from batala to pathankot pl instruct conductor to perform his duty in fair manner & not to lie in any case as this might cause loss of revenue/fare to roadways as well as bad name to roadways.