Punjab Roadways — complaint against bus conductor

Address:

Adarsh nagar, Firozpur, Punjab, 152022

Hi

I vishal Kumar s/o Ashok kumar r/o Guru Har Sahai distt. Ferozepur pb. along with my friend satwik vohra boarded the bus(picture attached) with registration number PB 05 S 9565 from bus stand ferozepur Cantt. at about 2:10 pm today i.e on 19/09/19. I requested bus conductor(name unknown but picture attached ) to cut two tickets from ferozepur to Gurudwara Pargat Sahib which is a Government and Pb. Roadways approved bus stop (picture attached) but the conductor flatly refused to issue ticket for desired destination and spoke very rudely, i further requested him but he humiliated me among the fellow passengers saying krle jo krna mai ticket pargat sahib di ni katni na hi whistle marni, i said its illegal since its Government established Bus Stop but he didn't pay heed saying jithe marji complaint krlo sab legal hai.

I once again appealed him that please deboard me for today only by tomorrow i won't board your bus as my bike is parked there and it would be very difficult for me to go to Pargat Sahib from Guddar dandi which is one kilometre ahead of Gurdwara Pargat Sahib on foot, but he spoke very rudely saying eh meri ser dardi ni teri hai asi har kilometer te break ni marni.

Its pertinent to notice that yesterday i.e. On 18/09/19 me and my same friend boarded Punjab Roadways bus which starts from ferozepur Cantt. at about 2:20pm and ends at Shri Ganganagar and the bus conductor gave us the Ticket of Gurudwara Pargat sahib taking Rs 45/- for each ticket but today this conductor charged Rs 50/- for each ticket and issued ticket for village lal chian(which is further 3-4 kilometres ahead of Gudar dandi) instead of Gurudwara Pargat Sahib or Guddar dandi saying we don't have any stop at Pargat sahib and there is no option of Rs 45 /- in my ticket issuing instrument and further tried to scarify me.

Now question is how can buses of the same company on same route have two rules, how can an egoistic conductor can humiliate a passenger among other passengers and most importantly is how can the conductor issue the ticket of the destination which far ahead of the destination where i deboarded actually ??

Kindly take a deterrent action against the above said bus conductor & compensate me for inconvenience or i would have to move to court of law in the interest of justice.

Regards,
In hope of action.
A Humiliated passenger,
Vishal kumar.

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