Punjab Roadways — extra amount charged for ticket

Address:

H. No. 286, Bhagwanpura Kishangarh Chandigarh, Chandigarh, Punjab, 160101

Hi,
I am travelling from Chandigarh to Una. The fare amount is 155 rs per person. I took ticket from ticket counter, conductor of the bus was distributing the tickets. He took 160 rs from all the passengers who are travelling to Una. When I asked for refund of 5 rs., they declined. Hopefully you will take action for this illegal task.
PFB the bus details:
Bus No. 9965 Dep Rupnagar
PFA for bus ticket.