Punjab Roadways — I am complaining about luggage

I got my luggage from chandigarh to shimla today in Punjab roadways bus and the conductor took Rs 500 from us and while asking for the ticket he only gave ticket of Rs 250 as the normal fare is Rs 250. He did not give us ticket of Rs 500 even after asking also. And the conductor and driver were talking me and my mother in a very abusive language . The details are as follows :

Roadways- Punjab roadways
Conductor name : jasweer
Bus number - PB -03
EV - 3AX 1299
Date : 09 March 2021

Please consider this complaint as important and help us in getting our refund of Rs 250 .