Punjab Roadways — Missing luggage and bus

Route
Amritsar (9:10 AM) - Jalandhar (11:00 AM) - Chandigarh

I have climbed down to the bus For toilet after confirming to the driver but after coming back I have not found the bus in which I have left my Two bags and ticket of the bus is also in the bag.Then after tried to contact Jalandhar bus enquiry but they was not able to help me without ticket then after going to Chandigarh by private ca to catch the bus which I have left.I have spent minimum 3 hours there to find the bus But I couldn't find it . I also have the complainant to Chandigarh depo Sector 43 and also called to Amritsar depo but they have no any idea for the bus