Punjab Roadways — regarding monopoly of conductor in distribution of tickets and seats

This is regarding punbus ac coach number pb 65 as 7584 leaving delhi isbt kasmere gate to chandigarh on 22/11/18 at around 5.45 pm
I was in the ticket queue at the counter. Initially conductor was issuing tickets and seats, suddenly he stopped giving tickets. Saying to few people to wait n few that seats are over. Also misguided the public that tickets are still available online, although booking was closed online. Then he sent us to the counter upstairs where there was no one
Then suddenly started issuing tickets on his own discretion and by favouring his known to people. On questioning, he told you leave about those seats, that i will decide
Finally we did not get tickets