Punjab Roadways — Unprofessional behavior by bus conductor

On 2Jan22, I travelled from Mumbai to Chandigarh and as an outsider relied completely on asking the conductors about the onward journey. I checked with the conductor if the bus was going to Una and he said yes and gave me a ticket to Jalandhar on a bus from Chandigarh at 9PM, I was also informed that since there is road maintainance ongoing, buses are taking a detour from the normal route. So i get on the bus and after about 2 hours ask the conductor again that when we will reach Una, to which he replied, 'it will take quite some time, you go and sit' on further asking he said it will reach by 12:30 AM. On checking on maps, when i asked again at 12:30, he finally decided to tell me that this is a bus to Jalandhar and he gave me a ticket to Jalandhar. On further arguing, the driver decided to intervein and asked me to get down at Jalandhar at about 1 and take the next bus to Una in the morning.
I do not understand this behavior, how will an additional passenger help the roadways in any way, is the well being of the passengers not a consideration factor for the roadways. Someone from outside the state, in thin clothes, not prepared for the brutal winters of the north, was left stranded on a bus stop and in a different state altogether, waiting in the chilling cold for the next bus to arrive in the morning. Is it not the conductors duty to guide the passengers, help people like me who are new and will take these experiences back home. Had the conductor decided to be honest, i would have reached the destination before 12 and also would have been able to work the next morning, but rather i lost on work, and visiting a hospital due to the extreme cold i had to endure.