Punjab State Power Corporation [PSPCL] — inflated electricity bill

Address:

Mohali, Punjab, 160104

Errors in electricity bill for a/c z74gt741074w
Dear sir/ madam,
It has been noted as below for electric meter readings on account number z74gt741074w in name of sourabh aggarwal r/o new generation independent duplex houses, dhakoli.
1.in current bill no. 60809 generated on 01/may/2018, there are arrears shown for current fy of rs. 1956. All previous bills have been paid in time before the due dates as applicable, then why these arrears are charged is not clear.
2. As seen in past one year bills, such arrears have been also charged in some bills while not in others. The amount charged varies in each bill. Thus, again there is no clarification on why these arrears are charged. Also, requested is the clarification on the calculation basis for these.
3. Again, mmc fixed charges are put in few bills and not in others. Are these charges assigned to the customers on yearly basis/ on occasion or are these fixed monthly charges?
4. Meter rent is charged in all bills although the meter is self-owned (3-phase meter purchased during installation and tested/approved by pseb before installation).
5. Other columns such as fuel costs and sundry charges of various amounts appear in different bills, thus again clarification is requested as to the basis of calculation / frequency/ applicable cycle of these charges.
6. Bill amount calculations done are not completely visible/ shown on the bill given to the customer. The total of various sections as mentioned on the bill do not tally with the final amount payable.
7. The previous 6 cycle consumption figures as in actual and as given in the bills do not tally. This further affects the average billing calculations and arrears when charged.
8. Please help with the correct information about the authority who can properly guide for correct bill calculations for old and future bills - various taxes, various columns, and any other charges that are hidden/ not mentioned.