Punjab State Power Corporation [PSPCL] — Refund request for payment failure

Address:

Mohali, Punjab, 143307

Hi,

I was paying the electricity bill on 1st july 2017 for my account no [protected], after clicking on pay now from internet banking, amount was deducted from my account but I received an message of payment failure. No receipt was generated for this case. I am yet to receive refund for this payment.

When should I expect the refund to be completed for this case.