Puravankara Projects — regarding money refund

Address:

Hyderabad, Telangana, 501505

Hello. I blocked an apartment in provident kenworth hyderabad paying 9 lakhs rupees. At the time of blocking i was told that my money would be totally refunded if have to cancel. I raised a request 90 days back to cancel my booking and refund the money i paid. I wrote an email in august 4th 2019, after constant follow ups with sales team, i was told that the money would be refunded in 60 days which is 4th of oct. It’s 2nd nov and till now i haven’t seen any progress. I had to follow up with regional sales person and then regional sales head, only to hear that that” we would look into it “. Thought i am going with a renowned name and they would go as per policy and process. But very disappointed to know that they are least bothered about customers. I started to feel anxious and not sure if my money would be refunded. Disappointing service by provident/ purvankara.