Puravankara Projects — Unethical behaviour

Aswath G B

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 603103
Website:	www.providenthousing.com

I have took possession of B44-001, Provident Cosmo City Apts on Feb 23 2015. Note. It is not even a year got completed since possession and also I have paid an advanced maintenance charges - ₹15000.

Now I am suffering from non maintenance of my apartment by Provident. Provident doesn't notify anything about this. Yesterday night, I was about to use lift but unable to find it due to common area lights have been shut down after 10:00 PM sharp. See the attachment for reference.

Provident has suddenly stopped all my apartment maintenance without any reason. I need justice for this, since I have paid whatever they have quoted during my possession but all of a sudden they stopped all without any notification.

I was told only by my neighbors about the discontinuation of maintenance from Provident. It is unfair to use me till they need my money, once they have got they doesn't care about me.

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Puravankara Projects customer support has been notified about the posted complaint.

Feb 24, 2016

Updated by Aswath G B The following are the exact list that was effective from 15th February 2016

1. Reduction in security guards
2. Reduction in housekeeping staff
3. Housekeeping – suspension of collection of garbage from each apartment
4. Common Area Electricity – no back up of DG power
5. All common area lights to be switched off from 10 PM onwards, except main gate, main lobby, essential facilities like STP, WTP etc.
6. Suspension of generator back up power for apartments and other common areas
7. Suspension of purchase of housekeeping material except brooms
8. Suspension of replacement of fused bulbs etc and repair of light points if involve spares/funds
9. Further AMC of equipment to be suspended
10. Suspension of repair/maintenance of common facilities/equipment which requires spares to be bought.
11. Suspension of maintenance of other general amenities in case of breakdown

I have got this from my neighbor. Not by any means of PHL. It is truly unethical, not even a year got completed and now they are behaving unprofessional, but we have paid advance maintenance charges a year ago.

Worst customer care and support from PHL.