PureIT / Hindustan Unilever Complaints & Reviews

Hi Team,

My name is Prasanna. I'd registered a complaint for my Marvella RO machine on 17th April 2017. I've been using it for last 4 years. The power cord is damaged and the technician told he will come back with a power cord. It has been more than a week and I'm fed up with talking to the customer care as they say that power cord is not in stock in entire Karnataka. It is pathetic that a company like HUL is not able to provide after sales service to its customers.
Hoping to get the request addressed asap.

Thanks,
Prasanna Dash
Phone - [protected]
Gmail - prasan.[protected]@gmail.com

Dear sir,
I am pained to rivet your attention to the bad performance of your water purifier installed at our home. As we had purchase 1 nos pureit ultima ro plus uv wp (Water purifier) on dt.05.05.2015 we had been already lodge our several telephonic complaint from last three months regarding faulty device but no body has been visited and attended for above complaint. Our latest complaint no is c17850291 dt: 10.04.2017 but no body has been attended or contacted with us to resolve our complaint till dated.

Now we have been patiently waiting but no action has been taken towards rectification of above faulty device. It is indeed regretting that your company has turned a deaf ear to our several telephonic complaint / reminders.
I can hardly believe that a company likes yours which is reputed for its efficiency should be taking so much time in doing the needful.

Now due to that we feel our great loss & heavy suffer. After your negligence we may have to approach consumer forum.

I have every hope that you will take a prompt action and oblige in this regard
Thanking you.
Ganesh bahadur singh
Reg mobile no: [protected]
Complaint no: c17850291
Cc to:, purchase invoce

I got a call saying that my cv has been shortlisted for Hindustan Unilever ltd.They asked me to pay rs2500 as a security deposit.After that they took my telephonic interview and then called me the next day saying I have been selected for the job and then asked for rs 10000 as a letter of intent fee that the company woUldale return with my 1st salary..All the while I got official mail or anything such thing on [protected]@india.com ...I told them I cannot pay without any official notice from the company and then they told me that you have e to pay first then only Hindustan lever Ltd will send me an official letter of employment. All this is fake ..its a scam..please I request the concerned authorities to take sever action against such fraudulent practices.

I had ordered pureit purifier pump on 11th April 2017, it was told to me that I will receive a response from engineer within 24hrs, but I didn't get any reply from Ahura Enterprises whom was supposed to serve our request. So on 13th I again called pureit helpline and told that I haven't got any reply from Ahura and I need the pump urgently because our filter was not working and we didn't had water to drink. We were buying it from outside. They assured me that I will receive a call end of the day. But I didn't so I called Ahura Enterprises (Vender of pureit) minimum 10 times after that they answered that and said they don't have the pump. So my question is if you are not able to serve is it not your company's responsibility to inform customer by calling? And assign this to some other vender who can serve the customer? Is it responsibility of customer to take followup and call again and again? So next day frustratingly I called pureit helpline number again I told them about whole incident. They kept on saying sorry. Is your sorry going to work for customer? I told them not to assign my request to Ahura because of the disappointment of service. And I again newly registered complaint that my filter is not working properly. I did this because we had this emergency situation I have told pureit 100s of times that we don't have water to drink and it is causing very much inconvenience to us, but they didn't had anything apart from sorry. So finally on 15th ie. saturday I received a call from pureit to check whether I am satisfied with the service or not, I said I haven't received any response from Ahura Enterprises. And I requested her to send their engineer today only. But I didn't got call within 1 hr. So I called Ahura Enterprises and a lady picked up a phone. I asked her why my request is not being responded she said that the part required is not in stock. I said I know that but I am talking about the second complaint I maid that my filter is not working she said she will send engineer on monday and the reason is as the pump is not available he cannot clean the filter. we need to buy that pump first and using it only engineer can clean it. That was [censored] because last two times when our filter wasn't working engineer brought his own pump any cleaned it. So I told her not to bluff me. And warned her if engineer don't visit my place today then I am going to complaint about all this in consumer forum. Then she gave call to some man who again tried to bluf[censored]s and cannot serve till monday, I said ok then I am going to file complaint against them is consumer forum then he said ok he will send an engineer and after an hour I got call from engineer saying that he will be coming in 10mins and he asked me whether I know or not that I need to pay him 200-300Rs. I said I know that I need to pay him Rs.100/- and that is what pureit told me. . He came to our home and said we need to buy a liquid using which he can clean the filter. He intentionally didn't bring his pump which engineers generally have for cleaning person. I guess he was the same guy who talked with us over phone. As we haven't left with any option we agreed to buy that liquid which costs Rs. 100/- per bottle. Then as he see positive reply from us, he said that we need to buy 3 of such bottles as we are going to need it in nearest future for cleaning and it has 18 months of validity blah blah... And tried to bluf[censored]s again for money. Then we asked him to call his manager, after calling he didn't mentioned anything about the sale of liquid to him and instead told him that we are angry as we didn't received the pump. We insisted to hand over the phone to us then when we talked to manager he said that we need to buy 3 bottles only. So when we counter question him is pureit and hindustan unilever knows all about this that they are forcefully trying to sell these king of products to customers and bluff them for money? Then he got nervous and said buy one only. Then the engineer cleaned the filter and at the end said that it will work till our germ kill kit expires. Knowing this very fact that engineer kept on insisting us to buy the 3 bottles of cleaner.

My question is does pureit really give a damn to the fact that its existing customers are really satisfied with the product and services or the whole lot of advertisements and promises are just for catching the eyes?? Because if PureIt customer service team ever looked at our case seriously we would not have to face such harassment .The most disgusting customer service experienced ever.We would definitely never ever going to recommend anyone to buy Pureit.

This whole incident was very torturing. It took 4 to 5 days to serve request? If so then don't promise your customer to be getting served in 24hrs. I request all not to buy any of pureit products it very frustrating if you encounter any problem because the service is pathetic and they don't value customers. All their vendors are bad as well and will try to bluff you. In fact they don't even had any other option i.e only one vendor for particular area. So the vendors know that customer don't have any other option apart from them. It is kind of monopoly. I specially want to complaint about Ahura Enterprises mumbai all employees there including manager. First they don't have way to talk customers they are arrogant and think that they can bluff anybody. We don't need such people in customer service. I expect strict action against Ahura Enterprises mumbai. Still I will repeat again that don't buy pureit.

We have bought pureit marvello uv+ cold water purifier on december 2015, from last 15-20 days same is not in working condition & inspite of several complaints to the service center we are not getting any satisfactory revert. One engineer is saying the manufacturing of this product is closed & wil replace the same in 8 days but since now no reply & now not able to contact him.

I am very frustrated from Hindustan Unilever services. I have called customer care for 3 times. I raised first call on 22/03/2017 for jams kill kit (3000 Ltr) and asked for discount. One of the representative told me about discount waiver on services charge only not on product. I understand and told for order the kit. He was raised a request and ordered the kit, but not received till Saturday. I again raised a request on Saturday 25/03/2017 and asked for discount. One of the representative said about the discount on service charge. On today, the dealer said me no discount on service charges provided by company and demand for full amount. I paid 1000 no any discount provided. So, I am not believe on Hindustan Unilever company and next time I will change the company and always advise to another person for bad services. If possible, refund my discount amount as early as possible.
The dealer information is given below:
Vasundhara Ghaziabad:- sudhir- [protected]
Thanks

Tarun
If any concern, you can call me at : [protected]

Complaint number is C[protected]. Sri Ram enterprises was supposed to attend to this complaint and I have called them multiple times but there is no response. The pureit agents replaced the Germ kill kit on 23 March and after that pureit is fully leaking with no water storage. Horrible customer care and servicing by pureit. I request urgent action against pureit for consumer harassment.

I bought Pureit Marvello RO+UV water purifier on December 2015 for Rs 18, 000. I have replaced the first filter (SF) on September 2016.
On 28th December 2016, I replaced GKK1 filter kit for Rs 1850/ (complaint # C[protected]. Unfortunately, with in another three months ie on 19th March 2017, the machine signaled the GKK2 warning light asking me to replace another set of filters. This time they inspected and replaced the remaining set of filter (GKK2) for Rs. 4000. But, right after the moment the service person left my home, all the three warning lights were started blinking. I have raised the complaint again immediately (Complaint No C[protected] and now they are asking me to replace the circuit board itself which will cost me about another Rs 3200.
I am highly disappointed with the quality of this product and also the kind of service that are being provided to the customers. In my case, if the actual cause is the faulty circuit board, I wonder why this issue did not occur before replacing the GKK2 filter and why it occurred immediately after the replacement. I suspect on both the level of training offered to the service persons and also the cheap third grade quality of the electronic components that have been used in this product. I expect the Hindustan Unilever customer care should take some actions immediately.

This is regarding complaint #C[protected].

I have purchased pureit marvello RO + UV in mid June 2015. On 8th March 2017, GKK-2 kit was replaced as alerted by pureit system, for Rs. 3750/-. On the next day, I observed that filter is not dispensing water and it is alerting to change sediment filter and GKK1 and GKK2 kits.

When I raised another complaint with Pureit customer care, the technician has replaced the circuit board for Rs. 3250. I found it baffling that circuit board needs to be replaced with just over 20 months o[censored]sage. When I looked up online, I observed similar incident has happened last month with another customer. (More details here: https://www.consumercomplaints.in/pureit-hindustan-unilever-faulty-circuit-board...⇄ Even for this customer, circuit board needed to be replaced on next day once GKK2 kit was replaced.

I mentioned all this details to PureIT technicians in person and over phone. But they continue to suggest that replacement of GKK-2 kit has not cause this issue. And it is ok for circuit boards to be replaced with just over a year and half o[censored]sage for this device. This does not speak well for the quality of the product.

Request PureIT support team to please look into this and provide quick resolution.

My name is Moorthy from Chennai, Mob: [protected].
I need my purit ultima Ro+UV to be serviced. I received an SMS offering service with 3 phone numbers. Two of the numbers are coming as wrong number. One number, the lady answered that I should call the other numbers only.
What happened to HUL, it's reputation for service.

can you please help

K N Moorthy
Flat 3-T, KGEYES Eternity, 29- Parvathy st, kalakshetra colony, Besant Nagar, Chennai

I've been using pureit ultima ro+uv for the past two years. Even if i had to spent around rs. 10, 0000 in terms of changing the filters (Gkk 1 and 2) and other spares like sv, valve, etc for the past 1 year, i'm stick to its use because of its excellent water quality.

But for the past few days, the agency service (Uk agencies lsp; pincode: 600044) is becoming very poor.

Last week, i raised a complaint for sudden stoppage in water flow and an agent from the above mentioned agency visited. He checked everything and finally said "water pump" needs to be replaced and costs rs. 2500.

Instead of changing that, he recommended a new machine introduced by pureit (Mineral ro+uv) for two, three days. Since my family is comfortable using ultima ro+uv, i decided not to go with the new machine and told him that i'm ready to bear the cost of damaged water pump and requested him to replace the same.

Since then, he is avoiding to service the existing machine by stating some unacceptable reasons like water pump not in stock and he will inform us as soon as it arrives.

Why spares are not arranged from other pureit agencies where it is in stock?

Is this the excellent after sales customer service provided by pureit?

Does pureit expect the customer to wait for days to get a spare replaced?

I'm not getting a proper response even after reaching out to 24/7 pureit help line ([protected] /[protected]

If my request is not attended at the earliest, i've no way other than approaching consumer court.

Thanks
Ram ganesh
[protected]

The service for changing the gkk kit is always turning to be very poor. After changing the kit..there is water leak and lot of noise while the purifier is switched on. The water inlet always leaks. No proper service even after multiple times. The only moto of pureit guys is to make some problem while servicing so that the will be frequent service requests through which they can make money. There must be an option for money return and huge fine in case of poor service.
Worst service by pureit..people must stop this brand.

My self mayank kumar rathore
205 garha colony guna 473001
mobile [protected]

i have purchased pureit ultima
water purifier ro uv
from prashant arjun tso
who send me old machine
and damage also which is confirmed by installation engineer
pankaj
now 20 days have gone they have note returned ro and refund my money.
Help me urgent
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Help
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I have linked my Aadar cord to bank as well as to bharat gas individually but it is not getting liked to NPCI status please advise, bharath gas_ cosumar no 81295700, jayalakshmi enterprises, ICICI BANK Account no[protected], please let us know if any other information is required. Plz contact no [protected], my Aadar no[protected], Kadiri town, anthapuram dst, Ap

I had purchased pureit intela last year, not I m not getting it's GKK in market. So for me not my filter is like a dabba, which I can't even use to store water.
Only option left with me is to purchase a new product. It appears like company is cheating with customers by not providing GKK for its products nd forcing them to purchase new products.

Please look in to this and do the needful.

Regards,
Bhuvan
[protected].

Hi.. I have literally complained 5-6 times on your IVR system as well as to your in-store person and your senior service engineer has visited 3 times and still unable to resolve the leakage problem. Highly dissatisfied with your product. Despite complaining on IVR last two times, no message is received on Mobile with complain no, and registration or complain. Just fed up of this leakage problem for 1 1/2 month. My Purifier is still under warranty, kindly fix it and if you cannot please replace it. If the service from you people is so bad I would not recommend Pureit to anyone else.

I purchased Pureit RO water purifier on 27 July 2016. I complained many times about machine failures. They said change your filter. The warranty given on RO MEMBRANE is of 2 years and other filters is 1 year. Vaibhav Associate Bhopal changed the filter with extra heavy charges as mentioned by company. After giving 3000 rupees for only 4 filters. The machine stopped working. It is taking Air. The service made by HUL PUREIT is worst. They only misguide customer.My product is in warranty still they are not able to solve my problem.Machine no.-RCR[protected]

Dear Concern,

I bought this Classic RO + MF from Barsha Enterprise on 8th March, 2016. Serial No: RCR [protected]
Last 1 month the purifier stopped to fill up. Machine is on like 24 Hrs. but no water came from the storage. Called customer care, they came twice but no result. Now they are saying Membrane is not working. I have not completed yet 1 year of purchase, they said it will chargable. At the time of installation the engineer said till 1 year there will be no cost. I am having kid of 2 years & we are harassed last one month facing the basic problem of drinking water. Pls expedite otherwise I will go to consumer forum.

Regards,
Abhra Parua
[protected]

I have bought a product of Hindustan Unilever at the month of november 2016.and this product is not working from december2016.i have complaint for it 4times in the company, but even the date of today its not working, the company says now show your complaint number, so sir/mam how can i show the number, are this is my fault that i m not save the complain number,
vinay verma
product name-pureit
model-Classic RO+UV
mrp-8500/-
Month of Perchase-Nov 2016.
sl.no.-RCR[protected]

Ultima ro+uv Instructions manual page 22/Point no 16 says:

"Clean storage tank monthly using the disinfectant which can be bought by calling our Pureit helpline number. Put 1 ml of the solution into the storage tank. Drain the entire tank after 10 minutes".

Pureit has now stopped manufacture of this liquid.

Pls. supply me 2 bottles liquid.