Purple.com — Received damaged product , not providing return and refund

Address: 204, Jhalawar, Patanvala Industrial Estate, Opposite Shreyas Cinema, L.B.S Marg, Ghatkopar (W) Mumbai-400 086

Website: www.purplle.com/contactus

Order id :60093232

I received 3 product, among three 2 of the products was leaked and damaged
Freebies was also missing
So i raised return for the products, one of the return accepted and refunded
But for the dermdoc purple suncreen which worth rs.361 was not able to return, they are rejecting return due to images unavailable, i have send both front and back images with barcodes and everything.
They were telling me i have sent multiple request so we couldn't take the request this time may be next time.

They didnt even worth peoples money